Empleos de incident management en Leon

Epicor Software Corporation seeks a Service Delivery Manager to drive high-quality service management across production services. You will partner with Cloud Operations, Engineering, Support, and Product to ensure timely incident response and continuous process improvement.You will lead Major Incident Management, coordinate bridges, manage RCA/post-incident...

OpenService S.A. de C.V. busca Analista de Incidentes TI para monitorizar y gestionar incidentes a lo largo de su ciclo de vida. La posición es híbrida, con 1–2 días en sitio en San Pedro, NL, y el resto desde Home Office, de lunes a viernes.Se requiere Ing. en Sistemas o afines, experiencia en Incident Management y manejo de herramientas de tickets. Se...

Analista de Incidentes TIHorario: Lunes a viernes de 9:00 a 6:00 pm y guardia 1 sábado al mes.Lugar de trabajo: San Pedro, N.L.Modalidad: Híbrido (1 o 2 días en sitio y resto en Home Office)Funciones:Seguimiento a incidentes.Escalación de incidentes y clasificación de incidentes mayores o menores.Seguimiento con áreas resolutoras y proveedores.Convocar...

Descripción del puesto Más de 30 años de experiencia nos respaldan como un aliado estratégico en TI, brindando soluciones que impulsan el crecimiento de nuestros clientes. ¿Te apasiona la tecnología y brindar soporte a usuarios? ¡Únete a nuestro equipo! Analista de Incidentes TI Horario:...

Kerma Games in Monterrey, Mexico, is seeking a Head of Security to ensure safe, compliant operations across all facilities. You will oversee incident response, coordinate external security providers, and maintain direct communication with senior management and local authorities when required.The role demands strong leadership, crisis management, and a deep...

Overview You don't have to be an employee long before you understand the SSOE difference. It goes back to our history of reinventing ourselves for new markets, serious rates of growth year after year, and being ahead of the curve in technology. Those are the achievements of a company that rewards talent and effort in ways that mean the most to the...

Epicor seeks a Service Delivery Manager to drive consistent service management across production services. You will lead incident management, RCA, and change management processes, coordinating with Cloud Operations, Engineering, Support, and Product teams to ensure timely, accurate communications and ongoing process maturity.The role focuses on improving...

Magna is seeking an Incident Management Administrator to support the Global Investigations team. You will review Hotline reports, log new cases in the Investigation Management system, and ensure proper documentation for audit readiness.This role requires strong organizational skills, experience with case management software (e.g., NAVEX), and the ability to...

Definir y ejecutar la estrategia regional de Service Management.Liderar la operación de servicios de TI, asegurando el cumplimiento de SLAs y mejores prácticas ITSM.Gestionar proveedores, contratos, presupuesto e indicadores de desempeño.Impulsar la mejora continua, automatización y observabilidad de los servicios.Coordinar la transición de servicios,...

Totum Talent is looking for an SAP Commerce Operation Supporter who will be responsible for the technical support of our B2B webshop in the AME timezone. You will be part of an experienced international team.Your primary tasks include monitoring the webshop with Dynatrace, collaborating with developers to resolve incidents, and coordinating incident and...

Service Desk Operations and Governance - 5+ years of experience SLA, KPI, and Performance Management Leadership and Team Management Escalation and Incident Management Reporting and Operational Reviews Quality Assurance and Continuous Improvement Self-Service, Analytics, and Automation Onsite Monterrey/Saltillo Advanced english

Req ID: 140032 Remote Position: NoRegion: Americas Country: Mexico State/Province: Nuevo Leon City:  Apodaca  General Overview Functional Area:  OPS - Operations Career Stream:  SUP - Operations Support Role:  Associate SAP Short Name:  ASS Job Title:  Security Associate Job Code:  ASS-OPS-SEC Job Level:  Band 06 Profile-Holding:...

Job Description We are looking for a hands-on Salesforce Support Engineer with strong production-support experience to join our ITES support team. Ideal candidates have 8+ years in IT, including 4+ years of Salesforce experience (preferably in support) and 3+ years working on support projects with SLA-driven, on-call responsibilities. Key details Experience:...

5 years of experience managing a team of 15 to 20 professionals and driving effective service desk operations. Fluent English communication (B2-C1) with clear pronunciation and professional vocabulary. Strong team management skills: motivating staff, managing workloads, and applying corrective actions to improve performance. Experience preparing and...

Actividades principalesDefinir y ejecutar la estrategia regional de Service Management.Liderar la operación de servicios de TI, asegurando el cumplimiento de SLAs y mejores prácticas ITSM.Gestionar proveedores, contratos, presupuesto e indicadores de desempeño.Impulsar la mejora continua, automatización y observabilidad de los servicios.Coordinar la...

Hybrid: 3 days on-site: Ave. Eugenio Garza Lagüera, San Pedro Garza García, Nuevo León, Mexico. Role Overview We are seeking a highly experienced Senior SRE Lead to lead reliability engineering and observability initiatives for critical platforms supporting GM Financials’ ecosystem, with a primary focus on Salesforce and Microsoft Azure environments....

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:HSE Manager__Your role and responsibilities In this role, you will have the opportunity to contribute to...

Capital Empresarial Horizonte busca un Desarrollador ServiceNow ITOM Event Management para laborar en Guadalajara, CDMX, QRO o Mty. Esquema híbrido (2 días presenciales y 3 en casa). Se requieren 5+ años en desarrollo con ServiceNow y 2+ años en ITOM Event Management en entornos productivos.Certificaciones CSA y CAD son obligatorias. El candidato...

What You'll Do· Coordinate the execution of preventive and corrective maintenance routines to ensure equipment reliability and operational continuity.· Monitor and maintain adequate inventories of spare parts and critical maintenance supplies.· Coordinate the operation and management of the tool crib and maintenance storeroom.· Track and monitor...

Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información solicita:ServiceNow ITOM Event Management DeveloperPara laborar en Guadalajara o CDMX o QRO o MtyEsquema Hibrido (2 días presencial y 3 en home office)Inglés conversacional requeridoRequisitos5+ años de experiencia en desarrollo con...