incident manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...

PROPÓSITO DEL PUESTO Punto único de control operativo del servicio. Es la aduana por la que entra todo caso, y el responsable de que ninguno se pierda, se clasifique mal o venza su compromiso sin que alguien lo advierta. RESPONSABILIDADES Admitir y tipificar los casos que canaliza la mesa de ayuda y los que abre el monitoreo, verificando el requisito de...

PROPÓSITO DEL PUESTO Punto único de control operativo del servicio. Es la aduana por la que entra todo caso, y el responsable de que ninguno se pierda, se clasifique mal o venza su compromiso sin que alguien lo advierta. RESPONSABILIDADES Admitir y tipificar los casos que canaliza la mesa de ayuda y los que abre el monitoreo, verificando el requisito de...

You will be responsible for coordinating, overseeing, and continuously improving the end‑to‑end management of IT incidents to ensure timely resolution and minimal business impact. The role leads incident coordination activities across Service Desk, resolver groups, and vendors, ensuring adherence to ITIL best practices while proactively identifying...

We are looking for an Incident Manager to join our Customer IT Support team. The Customer IT Support team is responsible for leading and coordinating critical outages, engaging technical and business stakeholders across the company, and driving incidents toward timely resolution. The team plays a key role in minimizing customer impact, maintaining service...

Edenred Italia S.r.l. is looking for an experienced IT Operations Specialist based in Mexico City. In this role, you'll manage critical incidents, conduct root cause analyses, and evaluate change requests. The ideal candidate possesses over 5 years of relevant experience and a Bachelor's degree in Information Technology. You will support business-critical...

When technology fails, businesses stop. Are you the kind of person who thrives in high-pressure situations, quickly bringing teams together to solve complex IT incidents? Do you excel at making fast, informed decisions to restore critical services? If so, we want you on our team!  We are seeking a Major Incident Manager to join our Technology Operations...

Maersk is seeking a Major Incident Manager for its Technology Operations Centre in Mexico City. You will lead recovery efforts for critical IT services, coordinating with teams across the Philippines, India, and the UK to minimize disruption and improve system resilience.The role demands 10+ years in SRE/DevOps/ITSM, hands-on ServiceNow and Jira experience,...

A leading technology firm in Mexico is seeking a Manager for Cybersecurity Threat Intelligence. This role requires a strong background in cyber threat intel, knowledge of incident response, and the ability to automate workflows. Key responsibilities include conducting IOC sweeps, preparing daily reports for leadership, and assisting in the automation of...

Edenred Finland Oy. etsii Service Management Expert -asiantuntijaa, joka johtaa kriittisten tapausten käsittelyä ja ongelmanratkaisua. Työskentely tapahtuu monikulttuurisessa ympäristössä, jossa pääset kehittämään taitojasi. Sinulle tarjotaan mahdollisuus vaikuttaa IT-järjestelmien vakauteen ja parantaa palveluiden luotettavuutta, samalla kun...

Epicor seeks a Service Delivery Manager to drive consistent service management across production services. You will lead incident management, RCA, and change management processes, coordinating with Cloud Operations, Engineering, Support, and Product teams to ensure timely, accurate communications and ongoing process maturity.The role focuses on improving...

PROPÓSITO DEL PUESTO Punto único de control operativo del servicio. Es la aduana por la que entra todo caso, y el responsable de que ninguno se pierda, se clasifique mal o venza su compromiso sin que alguien lo advierta. RESPONSABILIDADES Admitir y tipificar los casos que canaliza la mesa de ayuda y los que abre el monitoreo, verificando el requisito de...

Sygnia is seeking a bilingual Customer Success Manager to support Incident Response Readiness across North America and Latin America. You will onboard new customers, align readiness, and ensure ongoing engagement to maximize value and secure renewals.The ideal candidate combines customer success expertise with cybersecurity knowledge, engaging security...

Maersk is seeking a Major Incident Manager for its Technology Operations Centre in Mexico City. You will lead recovery efforts for critical IT services, coordinating with teams across the Philippines, India, and the UK to minimize disruption and improve system resilience. The role demands 10+ years in SRE/DevOps/ITSM, hands-on ServiceNow and Jira...

Job Summary When technology fails, businesses stop. Are you the kind of person who thrives in high‑pressure situations, quickly bringing teams together to solve complex IT incidents? Do you excel at making fast, informed decisions to restore critical services? If so, we want you on our team! We are seeking a Major Incident Manager to join our Technology...

Sygnia is seeking a bilingual Customer Success Manager to support Incident Response Readiness across North America and Latin America. You will onboard new customers, align readiness, and ensure ongoing engagement to maximize value and secure renewals.The ideal candidate combines customer success expertise with cybersecurity knowledge, engaging security...

Sygnia is seeking a bilingual Customer Success Manager to support Incident Response Readiness across North America and Latin America. You will onboard new customers, align readiness, and ensure ongoing engagement to maximize value and secure renewals.The ideal candidate combines customer success expertise with cybersecurity knowledge, engaging security...

BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey! British American Tobacco Mexico  has an exciting opportunity for a...

Sygnia, Inc. is seeking a Bilingual Customer Success Manager to support North America and Latin America IRR customers. The role focuses on onboarding, value realization, and renewal readiness across a retainer-based incident readiness service.You will establish success plans, engage with technical and executive stakeholders, and drive ongoing value through...