qa analyst call center

Call Center Services International (CCSI) in Otay, Tijuana is seeking a bilingual Quality Analyst (QA) to join our team. The role focuses on quality control, product inspection and call center QA to ensure compliance with standards.The ideal candidate has hands-on experience inspecting products, identifying defects, and documenting quality findings, with...

Call Center SpecialistDescriptionThe Call Center Specialist is a professional responsible for handling, managing, and resolving customer inquiries or issues through various communication channels, such as telephone, email, live chat, and others. This role is essential for maintaining customer satisfaction and strengthening the relationship between the...

Job Description SUMMARY The Operations Analyst analyzes, tracks call volume and reviews historical data to identify trends and opportunities for process improvement for management staff. Designs and maintains shift bids and statistical activity reports. Mobilizes resources when emergency situations arise regarding waiting...

Analista de Costos– Call CenterToma las decisiones que mueven millones¿Te apasionan los números que generan dinero real?Aquí no solo analizas datos: defines cuánto vale cada lead, cada llamada y cada venta. Tu estrategia de precios impacta directamente los ingresos de toda la operación. Si buscas un rol donde tus modelos se conviertan en...

Description SUMMARYThe Operations Analyst analyzes, tracks call volume and reviews historical data to identify trends and opportunities for process improvement for management staff. Designs and maintains shift bids and statistical activity reports. Mobilizes resources when emergency situations arise regarding waiting Queues. RESPONSIBILITIESResponsible for...

SUMMARY The Operations Analyst analyzes, tracks call volume and reviews historical data to identify trends and opportunities for process improvement for management staff. Designs and maintains shift bids and statistical activity reports. Mobilizes resources when emergency situations arise regarding waiting Queues. RESPONSIBILITIES Responsible for efficient...

Job Description SUMMARY The Operations Analyst analyzes, tracks call volume and reviews historical data to identify trends and opportunities for process improvement for management staff. Designs and maintains shift bids and statistical activity reports. Mobilizes resources when emergency situations arise regarding waiting...

MISIÓN:Analizar el pronóstico de llamadas, staffing necesario, horarios adecuados mediante la elaboración de estadísticos y tendencias que permitan monitorear e identificar los volúmenes de operación y así brindar el servicio y atención adecuada a los clientes que se comuniquen.FUNCIONES:-Elaborar pronósticos de volúmenes de trabajo basados en...

SUMMARY The Operations Analyst analyzes, tracks call volume and reviews historical data to identify trends and opportunities for process improvement for management staff. Designs and maintains shift bids and statistical activity reports. Mobilizes resources when emergency situations arise regarding waiting Queues. RESPONSIBILITIES Responsible for efficient...

DescriptionOur Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000...

Redial BPO in Mexico is seeking a Quality and Assurance Analyst (QA) to support our call center operations by analyzing performance data, generating reports, and driving continuous improvement. The role is ideal for a detail-oriented professional with experience in a BPO or contact center environment.Responsibilities include monitoring customer interactions...

DescriptionOur Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000...

Description Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000...

Empereon Constar LATAM in Mexico City is seeking a Bilingual Quality Analyst to enhance customer interactions and improve quality standards. The ideal candidate will monitor calls, chats, and emails while providing coaching and identifying growth opportunities.With a strong analytical background and advanced English proficiency, you will collaborate closely...

Call Quality Analyst  for Collection Team (Outsourced Call Center) For my client rapidly growing FinTech dedicated to revolutionizing financial services we are seeking a highly skilled Call Quality Analyst  with experience in outsourced call center environments. The Role: Call Quality Analyst  in a Debt Reminding department will be directly reporter...

Konecta México está buscando un Analista de Calidad bilingüe para integrarse a nuestro Call Center en Naucalpan. El rol se centra en el seguimiento y mejora de los estándares de servicio mediante monitoreo y evaluación de llamadas.Se requiere inglés B2-C1, experiencia en indicadores de calidad y capacidad para elaborar reportes. Turno nocturno...

Grupo Nach busca Analista de Calidad para Total Play, con experiencia en call center y enfoque en garantizar la calidad de las interacciones con clientes. La jornada es de 3pm a 9pm, con descanso rotativo entre semana, y la zona de trabajo es Mitras Centro, Monterrey.Se ofrece salario de 10,500 MXN brutos mensuales más prestaciones de ley desde el día uno,...

Descripción del puesto:Buscamos talento con experiencia como Analista de calidad dentro de Call Center para integrarse a nuestro equipo y contribuir al seguimiento y mejora de los estándares de servicio.Ofrecemos:Dos días de descanso rolados (Uno entre semana y otro en fin de semana)Turno nocturno: 10:00 pm a 6:00 am | 11:00 pm a 7:00 am.Sueldo base de...

Ingeniero de Seguridad ¡Únete a nuestra fuerza laboral remota! Buscamos un Ingeniero de Seguridad con experiencia en la industria de hidrocarburos para un puesto completamente remoto. Serás fundamental en la evaluación de riesgos, el desarrollo de políticas de seguridad y la promoción de una cultura de seguridad proactiva en nuestras operaciones. Tu...

Capgemini en México busca un Senior Operations Analyst para apoyar la gestión diaria de rendimiento del call center, supervisando operaciones en tiempo real, volúmenes y adherencia de agentes para cumplir objetivos de servicio.El candidato ideal aportará experiencia en operaciones de centros de contacto, analítica y gestión de proyectos, traduciendo...