qa analyst contact center

DATAMARK, Inc. is seeking a dedicated QA Analyst for Contact Center to join our quality assurance team. The role focuses on analyzing requirements, executing test plans, and ensuring deliverables meet quality standards within our contact center operations.Responsibilities include monitoring performance, preparing QA reports, maintaining QA records, and...

DATAMARK, Inc. is seeking a dedicated QA Analyst for Contact Center to join our quality assurance team.The role focuses on analyzing requirements, executing test plans, and ensuring deliverables meet quality standards within our contact center operations.Responsibilities include monitoring performance, preparing QA reports, maintaining QA records, and...

Description Job Purpose The Customer Care enter and track all customer complaints and issues in KHC AFH portals and/or other relevant systems.· Maintain complete, accurate documentation, including issue details, product/lot information, and resolution status; escalate as needed.· Analyze customer cases and interaction trends to identify recurring issues,...

Job DescriptionJob PurposeThe Customer Care Sr. Agent supports US & Canadian Foodservice customers by monitoring customer portals, logging and tracking complaints/issues, and providing timely technical and compliance documentation for products approved for sale in Foodservice. This role partners cross-functionally (Quality, Regulatory, R&D, Sales, Plants,...

DescriptionDATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team. As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality. The QA Analyst will play a vital role in assessing and improving our...

DATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team. As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality. The QA Analyst will play a vital role in assessing and improving our processes,...

Job Description Job Purpose The Customer Care & Technical Services Sr Angent supports US & Canadian Foodservice customers by monitoring customer portals, logging and tracking complaints/issues, and providing timely technical and compliance documentation for products approved for sale in Foodservice. This role partners cross-functionally (Quality, Regulatory,...

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). Finally, our Client is part of one the largest Insurance Groups in the world.Serves as the first line of defense to ensure overall effectiveness of quality programs and...

Redial BPO in Mexico is seeking a Quality and Assurance Analyst (QA) to support our call center operations by analyzing performance data, generating reports, and driving continuous improvement. The role is ideal for a detail-oriented professional with experience in a BPO or contact center environment.Responsibilities include monitoring customer interactions...

Capgemini seeks a highly motivated Business Analyst II to bridge business stakeholders and technology teams, supporting AI-driven initiatives within Contact Center and Agent Services. This role focuses on understanding objectives, gathering requirements, and translating needs into scalable tech solutions.You will map processes, document requirements, and...

Capgemini seeks a highly motivated Business Analyst II to bridge business stakeholders and technology teams, supporting AI-driven initiatives within Contact Center and Agent Services. This role focuses on understanding objectives, gathering requirements, and translating needs into scalable tech solutions.You will map processes, document requirements, and...

SUMMARY The Operations Analyst analyzes, tracks call volume and reviews historical data to identify trends and opportunities for process improvement for management staff. Designs and maintains shift bids and statistical activity reports. Mobilizes resources when emergency situations arise regarding waiting Queues. RESPONSIBILITIES Responsible for efficient...

Job Description SUMMARY The Operations Analyst analyzes, tracks call volume and reviews historical data to identify trends and opportunities for process improvement for management staff. Designs and maintains shift bids and statistical activity reports. Mobilizes resources when emergency situations arise regarding waiting...

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and...

DescriptionOur Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000...

Capgemini seeks an Operations Analyst to support Workforce Management and real-time operations within a major US insurer's contact center. You will monitor call volume, agent adherence, and staffing to ensure the daily scheduling plan aligns with service level objectives. The ideal candidate is analytical, detail-oriented, and comfortable making quick...

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and...

ResponsibilitiesDesign and execute test strategies for Amazon Connect contact flows, routing, IVR/self-service, Cases/Tasks, Contact Lens, and AI conversational agents.Validate legacy-to-Connect migrations through parallel testing, flow conversion verification, and data migration testing.Build, maintain, and execute manual and automated web, IVR, API,...

Maersk is seeking a Quality Assurance Analyst to ensure world-class customer experience within the Lowe’s Last Mile contact center operation. The role focuses on interaction monitoring, auditing, and data analysis to identify improvements and provide actionable insights to leadership.Ideal candidates are customer- and process-oriented with strong...

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their...