Empleos de quality service en Monterrey

Carrier's Customer Care Center in Monterrey seeks a Customer Service Performance Optimization Administrator to monitor calls, emails, and chats, provide real-time coaching, and drive quality scores. Reporting to the Site Lead, you will partner with managers to track agent performance and identify improvement opportunities.Key duties include live monitoring,...

Carrier Global Corporation in Monterrey operates a fast paced Customer Care Center serving a US customer base. You will monitor calls, emails and chats, coaching agents to meet quality standards and improve overall customer experience.This role reports to the Performance Optimization Site Lead and focuses on training and QA activities. Ideal candidates have...

Carrier Global Corporation's Monterrey-based Customer Care Center is a fast-paced hub serving a US customer base via phone, chat, and email. As a QA Specialist, you will monitor interactions, evaluate quality scores, and coach agents to deliver exceptional service while ensuring compliance.You will work with managers to track performance, provide feedback,...

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World. To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together! British American Tobacco Mexico has an exciting opportunity for a SAP...

The Customer Service Representativeis the first point of contact for our customers providing helpful, timely, and friendly support across multiple channels. We are looking of dedicated, empathetic and enthusiastic professionals with great communication skills and a passion for helping others. What You'll Do Respond promptly to customer inquiries via email...

Customer Service Representative Vortex Freight Systems is a third party logistics (TPL) company thatfocuses on delivering customized supply chain solutions for organizationswith operations in Canada, USA and Mexico. We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we...

About Optimas Solutions Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our...

PRIMARY PURPOSE:The Customer Service Representative will provide the quality services required by the current customer, potential customer, and commercial team of Univar Solutions, as a complement to the sales work, ranging from simple information to detailed guidance aimed at achieving their complete satisfaction and preference to the service provided by...

Service Delivery Manager The Service Delivery Manager is responsible for driving consistent, high-quality service management practices across our production services. This role will bring structure, accountability, and continuous improvement to incident management, root cause analysis, customer-facing service communications, and change management. The...

DescriptionThe Field Service Technician repairs electrical, mechanical, hydraulic, pneumatic, and software problems, and prepares clear technical reports while planning repair tasks. The technician performs full inspections, uses machining tools such as painting, lathe, drilling, and welding, and applies NDT tests, lifting, and transport methods. Knowledge...

Customer Service Representative Vortex Freight Systems is a third party logistics (TPL) company thatfocuses on delivering customized supply chain solutions for organizationswith operations in Canada, USA and Mexico. We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we...

Customer Service Representative (Tier 3) Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to...

Job Description About the RoleAs a BSO Service Desk Advisor, you'll deliver exceptional support to external vendors, internal stakeholders, and business partners by managing inquiries and service requests across key Finance Operations processes. In this permanent role, you'll serve as a trusted point of contact for Accounts Payable, supplier management,...

Job DescriptionAbout the RoleAs a BSO Service Desk Advisor, you'll deliver exceptional support to external vendors, internal stakeholders, and business partners by managing inquiries and service requests across key Finance Operations processes.In this permanent role, you'll serve as a trusted point of contact for Accounts Payable, supplier management, Travel...

Job Description About the Role As a BSO Service Desk Advisor , you'll deliver exceptional support to external vendors, internal stakeholders, and business partners by managing inquiries and service requests across key Finance Operations processes. In this permanent role, you'll serve as a trusted point of contact for Accounts Payable, supplier management,...

Customer Service Representative (Tier 3) Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to...

The purpose of Product Quality is to capture and deploy the customers' needs and requirements on product execution throughout the organization. Documenting the quality plan(s) has multiple uses, such as: Ensuring conformance to customer requirements. Ensuring conformance to external and internal standards and procedures. Understanding customer needs and...

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from PerficientWhy is Perficient the best option?Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient,...

The purpose of Product Quality is to capture and deploy the customers' needs and requirements on product execution throughout the organization. Documenting the quality plan(s) has multiple uses, such as: Ensuring conformance to customer requirements. Ensuring conformance to external and internal standards and procedures. Understanding customer needs and...

Service Delivery ManagerThe Service Delivery Manager is responsible for driving consistent, high-quality service management practices across our production services. This role will bring structure, accountability, and continuous improvement to incident management, root cause analysis, customer-facing service communications, and change management.The...