Empleos de responsable service desk en Monterrey

EmpresaTecnología E4enfocada a servicios y tecnologías de la información, está en busca deAGENTE DE SERVICE DESK.Registrar, clasificar, atender y resolver en primer contacto los incidentes y requerimientos estándar de los clientes asignados, dentro de los tiempos comprometidos del catálogo de servicios vigente, escalando correctamente los casos que...

Requirements 5 years of experience managing a team of 15-20 professionals and driving effective service desk operations. Fluent English communication (B2-C1) with clear pronunciation and professional vocabulary. Strong team management skills: motivating staff, managing workloads, and applying corrective actions to improve performance. Experience preparing...

Job Description About the Role As a BSO Service Desk Advisor, you'll deliver exceptional support to external vendors, internal stakeholders, and business partners by managing inquiries and service requests across key Finance Operations processes. In this permanent role, you'll serve as a trusted point of contact for Accounts Payable, supplier management,...

Job DescriptionAbout the RoleAs a BSO Service Desk Advisor, you'll deliver exceptional support to external vendors, internal stakeholders, and business partners by managing inquiries and service requests across key Finance Operations processes.In this permanent role, you'll serve as a trusted point of contact for Accounts Payable, supplier management, Travel...

The LEGO Group in Monterrey, Mexico, is seeking a BSO Service Desk Advisor to deliver outstanding support across Finance Operations, Accounts Payable, and HR-related processes. You will handle inquiries via ServiceNow, email, and case management, triage escalations, and work with regional teams to ensure timely issue resolution and high customer...

The LEGO Group is seeking a BSO Service Desk Advisor to provide exceptional support across Finance Operations, Accounts Payable, and HR processes. You will handle inquiries from vendors, internal stakeholders, and business partners, ensuring timely resolutions and high-quality service across channels.You will collaborate with service delivery teams and...

Overview The Service Desk Agent responsibilities include logging and handling all incoming calls, e-mails, and chats while providing excellent customer service. Work directly with customers to troubleshoot and resolve issues in a timely and efficient manner and escalate cases when necessary. Collaborate with Advanced Technical Support team to achieve daily...

The LEGO Group in Monterrey seeks an experienced BSO Service Desk Advisor to deliver exceptional Finance Operations support to vendors and internal stakeholders. You will handle inquiries across AP, supplier management, Travel & Expense, and reconciliation, while gaining HR process exposure for cross-functional coverage.You will collaborate with service...

Journeyfront, Inc. IT Specialist runs the day-to-day technology service desk for staff across all sites and remote locations, acts as a technical point of contact to client-side IT organizations, and administers the software, license, and device estate.This hands-on role resolves issues independently, escalates with diagnoses rather than symptoms, and...

Tecnología E4 en Monterrey busca un AGENTE DE SERVICE DESK para atender incidentes y requerimientos de clientes. El objetivo es resolver en primer contacto dentro del catálogo vigente, escalando cuando sea necesario, y mantener una documentación clara de cada ticket.Se valoran estudios en TI (técnicos o universitarios) y nivel de inglés básico. Se...

Job Description About the Role As a BSO Service Desk Advisor , you'll deliver exceptional support to external vendors, internal stakeholders, and business partners by managing inquiries and service requests across key Finance Operations processes. In this permanent role, you'll serve as a trusted point of contact for Accounts Payable, supplier management,...

Service Desk bilingüe • Licenciatura o ingeniería en Sistemas, Tecnologías de la Información, Informática o afín (concluida o en curso). • Experiencia mínima de 1 a 3 años en Service Desk, Help Desk o Soporte Técnico. • Inglés avanzado conversacional (B2-C1) para atención a usuarios internacionales. • Conocimientos en soporte a sistemas...

Corning Inc. is seeking a Service Desk Manager to lead our Latin America team from Monterrey, supervising approximately 12 IT professionals who support users globally.You will coach the team, manage daily operations and drive service performance, with hands-on support during the ServiceNow transformation. The ideal candidate has a Bachelor's in IT or CS, 5+...

LEGO Group in Monterrey seeks a permanent BSO Service Desk Advisor to support Finance Operations including Accounts Payable, supplier management, and Travel & Expense. You will handle inquiries across service channels, drive reconciliation activities, and help ensure a seamless customer experience.You’ll gain exposure to HR processes, collaborate with...

Corning Incorporated in Monterrey seeks a Latin America Service Desk Leader to supervise about 12 engineers, coach the team, and manage daily operations while guiding the ServiceNow transformation and service improvements.You will work onsite, require strong English and Spanish, ITIL knowledge, and a track record of delivering global IT service improvements...

Turtle Trax S.A. in Monterrey is seeking a Service Desk Manager to lead a team of 15-20 professionals and drive effective service desk operations.The ideal candidate will command fluent English (B2-C1), excel at team motivation, workload planning, and corrective actions, and serve as the primary client escalation point while following ITIL processes and...

En Ikusi estamos buscando talento como tú, si cumples con el perfil no dudes en participarObjetivo del puesto:Apertura de tickets de fallas o cambios de los clientes de la organziaciónConocimientos, Habilidades y Aptitudes:Idioma:Requisitos de educación y experiencia:Escolaridad:Ubicación: MEX - MonterreyBeneficios y prestaciones:Salario cotizado al 100%...

Job DescriptionAbout the RoleAs a BSO Service Desk Advisor, you'll deliver exceptional support to external vendors, internal stakeholders, and business partners by managing inquiries and service requests across key Finance Operations processes. In this permanent role, you'll serve as a trusted point of contact for Accounts Payable, supplier management,...

Vontier is looking for a Service Desk Agent located in Monterrey, Nuevo León. In this role, you will handle incoming customer requests via various channels, troubleshoot issues, and collaborate with the technical support team to deliver excellent service. You should have at least 2 years of experience in customer support, strong communication skills, and a...

Job Description About the RoleAs a BSO Service Desk Advisor, you'll deliver exceptional support to external vendors, internal stakeholders, and business partners by managing inquiries and service requests across key Finance Operations processes. In this permanent role, you'll serve as a trusted point of contact for Accounts Payable, supplier management,...