service desk analyst

The Service Desk Associate serves as the first point of contact for employees, customers, or business users requiring support and assistance. This role focuses on providing exceptional customer service, managing inquiries, coordinating requests, tracking tickets, and ensuring timely resolution through collaboration with appropriate support teams.The ideal...

Responsibilities Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat or videocall for customer end users. Classify Service Calls according to the specified options. Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles. Coordinate with level 2 and 3 and support staff that provide...

DescriptionThis is an opportunity for a functionally knowledgeable, technically savvy and customer focused individual. This person will possess demonstrable and successful background understanding and managing client’s inquiries, resolving reported incidents by performing troubleshooting and escalating everything else to the remaining tiers in the...

Service Desk Analyst (Guadalajara) – Americas Delivery Mexico (ADMX)Are you an experienced, passionate pioneer in technology? A Service Analyst who wants to work in a collaborative environment? As an experienced Service Desk Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of...

Service Desk Analyst (Guadalajara) – Americas Delivery Mexico (ADMX)Are you an experienced, passionate pioneer in technology? A Service Analyst who wants to work in a collaborative environment? As an experienced Service Desk Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of...

Service Desk Analyst (Guadalajara) – Americas Delivery Mexico (ADMX) Are you an experienced, passionate pioneer in technology? A Service Analyst who wants to work in a collaborative environment? As an experienced Service Desk Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of...

Responsibilities Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat or videocall for customer end users. Classify Service Calls according to the specified options. Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles. Coordinate with level 2 and 3 and support staff that provide...

Service Desk Analyst (Guadalajara) – Americas Delivery Mexico (ADMX) Are you an experienced, passionate pioneer in technology? A Service Analyst who wants to work in a collaborative environment? As an experienced Service Desk Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of...

Service Desk Analyst (Guadalajara) – Americas Delivery Mexico (ADMX) Are you an experienced, passionate pioneer in technology? A Service Analyst who wants to work in a collaborative environment? As an experienced Service Desk Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of...

Service Desk Analyst (Guadalajara) – Americas Delivery Mexico (ADMX)Are you an experienced, passionate pioneer in technology? A Service Analyst who wants to work in a collaborative environment? As an experienced Service Desk Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of...

Skills IT Service Desk experience 1-3 yrs SOP based SAP L1 functional support Experience working with ServiceNow to log, track, close tickets Experience in resolving IT issues via phone/email/chat Excellent telephone etiquettes and customer service Excellent troubleshooting skills Understanding of infrastructure management processes and ITIL framework Good...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives Job Description Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives Job Description Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to...

The Service Desk Analyst serves as the first point of contact for IT support within the organization. Their primary responsibility is to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. They respond to queries either in person, over the phone, or via email, ensuring that all issues...

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Help Desk Analyst — MSP (Level 1) Client Services · Service Desk | Full-Time | 8:00 AM – 5:00 PM PST Our growing Managed Services team is seeking a skilled Help Desk Analyst (Level 1) with proven MSP experience to join our Service Desk. You will be...