service desk lead

Service desk lead Job description: To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and work toward the resolution of tickets Manage and coordinate escalated work orders from the ServiceDesk team that require additional troubleshooting and follow-up Coordinate with other IT...

BULL-IT SOLUTIONS LTD in Mexico is seeking an experienced IT Support Specialist to provide real-time technical assistance, incident management, and escalation support to end users across devices. You will follow scripts and knowledge base articles, contribute to KB updates, and help maintain continuous service during peak periods, ensuring a professional...

BULL-IT SOLUTIONS LTD in Mexico is seeking an experienced IT Support Specialist to provide real-time technical assistance, incident management, and escalation support to end users across devices. You will follow scripts and knowledge base articles, contribute to KB updates, and help maintain continuous service during peak periods, ensuring a professional...

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...

Wipro in Mexico is seeking an IT Service Desk Manager to lead the service desk function, ensuring high-quality technical support to end users and adherence to incident, request, and problem management processes.The role focuses on driving service excellence, SLA compliance, and continuous improvement to enhance user experience and operational efficiency,...

Wipro in Mexico is seeking an IT Service Desk Manager to lead the service desk function, ensuring high-quality technical support to end users and adherence to incident, request, and problem management processes. The role focuses on driving service excellence, SLA compliance, and continuous improvement to enhance user experience and operational efficiency,...

Wipro in Mexico is seeking an IT Service Desk Manager to lead the service desk function, ensuring high-quality technical support to end users and adherence to incident, request, and problem management processes.The role focuses on driving service excellence, SLA compliance, and continuous improvement to enhance user experience and operational efficiency,...

ERM is seeking a Service Desk Team Lead in Mexico City to oversee 1st and 2nd line IT support across a global delivery network. You will manage incidents, service requests, and performance metrics while coaching a regional team to deliver consistently high service levels.The role emphasizes ITIL governance, stakeholder communication, and the use of...

Wipro in Mexico is seeking an IT Service Desk Manager to lead the service desk function, ensuring high-quality technical support to end users and adherence to incident, request, and problem management processes. The role focuses on driving service excellence, SLA compliance, and continuous improvement to enhance user experience and operational efficiency,...

Wipro in Mexico is seeking an IT Service Desk Manager to lead the service desk function, ensuring high-quality technical support to end users and adherence to incident, request, and problem management processes. The role focuses on driving service excellence, SLA compliance, and continuous improvement to enhance user experience and operational efficiency,...

ERM is seeking a Service Desk Team Lead in Mexico City to oversee 1st and 2nd line IT support across a global delivery network. You will manage incidents, service requests, and performance metrics while coaching a regional team to deliver consistently high service levels.The role emphasizes ITIL governance, stakeholder communication, and the use of...

Corning is seeking an IT Supervisor to lead its Latin America Service Desk from Monterrey, overseeing about 12 engineers. You will coach, manage daily operations, ensure SLAs, and drive a ServiceNow transformation while providing hands-on support as needed.Required are a Bachelor’s in IT/CS, 5+ years in IT support with 2+ years in leadership, and fluency...

Wipro in Mexico is seeking an IT Service Desk Manager to lead the service desk function, ensuring high-quality technical support to end users and adherence to incident, request, and problem management processes.The role focuses on driving service excellence, SLA compliance, and continuous improvement to enhance user experience and operational efficiency,...

Corning Inc. is seeking a Service Desk Manager to lead our Latin America team from Monterrey, supervising approximately 12 IT professionals who support users globally. You will coach the team, manage daily operations and drive service performance, with hands-on support during the ServiceNow transformation. The ideal candidate has a Bachelor's in IT or CS,...

Corning Incorporated in Monterrey seeks a Latin America Service Desk Leader to supervise about 12 engineers, coach the team, and manage daily operations while guiding the ServiceNow transformation and service improvements.You will work onsite, require strong English and Spanish, ITIL knowledge, and a track record of delivering global IT service improvements...

Wipro in Mexico is seeking an IT Service Desk Manager to lead the service desk function, ensuring high-quality technical support to end users and adherence to incident, request, and problem management processes.The role focuses on driving service excellence, SLA compliance, and continuous improvement to enhance user experience and operational efficiency,...

ERM is the world’s largest specialist sustainability consultancy, with over 50 years of experience helping organizations navigate complex environmental, social, and governance challenges. We bring together a global community of experts to deliver meaningful impact for our clients and the planet.This position is located in our Mexico City office, working...

ERM is seeking a Service Desk Team Lead in Mexico City to oversee 1st and 2nd line IT support across a global operation. You will work with regional IT partners to resolve incidents, manage requests, and improve service delivery while adhering to ITIL standards.The role requires strong leadership, stakeholder management, and experience with ticketing tools...

NTT DATA Services seeks a seasoned leader for the Clinical Service Desk to direct a team, drive customer satisfaction, and govern incident resolution across EMR, hardware, software, and networks. The role emphasizes coaching, performance reviews, and cross-functional collaboration to deliver reliable support in a fast-paced healthcare environment.The ideal...

ERM is seeking a Service Desk Team Lead in Mexico City to oversee 1st and 2nd line IT support across a global operation. You will work with regional IT partners to resolve incidents, manage requests, and improve service delivery while adhering to ITIL standards.The role requires strong leadership, stakeholder management, and experience with ticketing tools...