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The Workforce Scheduler is a key member of the Customer Care Team, responsible for delivering data‐driven support to optimize operational performance.Lead forecasting, staffing, scheduling, reporting, and real‐time management activities for the Contact Center.Utilize and enhance monitoring and reporting tools to adjust staffing levels and distribute...

This role is responsible for overseeing the Operational Risk Management Framework and Internal Control environment for the IFPE entity, ensuring compliance with regulatory requirements, governance standards, and industry best practices.This role serves as a key partner to business, operations, technology, compliance, information security, and audit teams to...

A global payment solutions provider in Mexico City seeks a Workforce Scheduler to enhance operational performance through effective forecasting and workforce management.The ideal candidate has over 5 years of experience in Workforce Management with proficiency in tools like Microsoft Excel and Genesys.You will lead scheduling and real-time management...