workforce management call center

Lo que harásValidación de campañas: Autorizar y supervisar campañas asegurando cumplimiento con estrategia y controles.Revisión de bases de datos: Garantizar integridad de segmentaciones y reglas de negocio en voz, SMS, correo y WhatsApp.Monitoreo operativo: Detectar desviaciones, riesgos y escalar incidencias regulatorias.Gestión documental: Elaborar...

DescriptionOur Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000...

Analista de Workforce Management (WFM) ¡Forma parte de nuestro equipo! Somos un Contact Center con más de 7 años de experiencia en el mercado de teleservicios y estamos en búsqueda de un Analista de Workforce Management (WFM) con enfoque analítico, orientación a resultados y pasión por la mejora continua. Zona de trabajo Insurgentes Sur 552, Piso 2,...

Concentrix is seeking a Sr. Representative in Real Time Management to optimize intraday performance for a call center program in Querétaro, Mexico. The role focuses on staffing, agent availability, and adherence to scheduling standards to meet client expectations.The ideal candidate has 1+ year in workforce management or data analysis, strong English (B2),...

About our companyConfie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world‑class operation built to efficiently support our customers, drive innovation, and develop exceptional talent....

About our companyConfie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world‑class operation built to efficiently support our customers, drive innovation, and develop exceptional talent....

About our companyConfie is the largest independent personal lines insuranceagency and broker in the United States—serving customers nationwide. In 2010,we established our Shared Services Center in Tijuana, Baja California, creatinga world -class operation built to efficiently support our customers, driveinnovation, and develop exceptional talent. Since...

About our companyConfie is the largest independent personal lines insuranceagency and broker in the United States—serving customers nationwide. In 2010,we established our Shared Services Center in Tijuana, Baja California, creatinga world -class operation built to efficiently support our customers, driveinnovation, and develop exceptional talent. Since...

Eaton’s Corporate Sector division is currently seeking a Call Center Agent.What you’ll do:Job summaryProvide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.Job...

SITE: TECNOPARQUE, AZCAPOTZALCOYou just need to be fully bilingual (English/Spanish)6 months of call center experience (Preferred)High School DiplomaWe offer:$83.00 MXN to $107. 14 MXN per hour (Aprox. $14,000 - $18,000 gross per month)Superior Law benefitsBonuses, incentives, and commissionsFully paid trainingWork from Monday to Sunday with 2 days off.6AM -...

SITE: TECNOPARQUE, AZCAPOTZALCOYou just need to be fully bilingual (English/Spanish)6 months of call center experience (Preferred)High School DiplomaWe offer:$83.00 MXN to $107. 14 MXN per hour (Aprox. $14,000 - $18,000 gross per month)Superior Law benefitsBonuses, incentives, and commissionsFully paid trainingWork from Monday to Sunday with 2 days off.6AM -...

Customer Service Team Lead – Call Center Location: On-site. Position Objective The Team Lead is responsible for overseeing a team of customer service and loan processing agents handling inquiries, application support, and account servicing. This role ensures high-quality service, compliance, and efficient loan processing aligned with company...

IMPORTANTE EMPRESA MULTINACIONAL SOLICITA EJECUTIVO BILINGÜEAtn. a clientes, Soporte tecnico, ventas cruzadas vía telefónica con un excelente servicio al cliente, proporcionando información importante, resolviendo sus dudas sobre los servicios contratados de Internet y Telefonía para importante empresa de EUA.CONTRATACIÓN...

About our companyConfie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since...

As we continue growing and evolving our Operations, we are looking for a strategic and data-driven Workforce Manager to join our team in Puebla. This role will be responsible for leading workforce planning for a 24/7 inbound operation, ensuring the right resources are in place to deliver an outstanding customer experience while balancing efficiency,...

About our companyConfie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since...

As we continue growing and evolving our Operations, we are looking for a strategic and data-driven Workforce Manager to join our team in Puebla. This role will be responsible for leading workforce planning for a 24/7 inbound operation, ensuring the right resources are in place to deliver an outstanding customer experience while balancing efficiency,...

IMPORTANTE EMPRESA MULTINACIONAL SOLICITA EJECUTIVO BILINGÜEAtn. a clientes, Soporte tecnico, ventas cruzadas vía telefónica con un excelente servicio al cliente, proporcionando información importante, resolviendo sus dudas sobre los servicios contratados de Internet y Telefonía para importante empresa de EUA.CONTRATACIÓN...

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and...

As we continue growing and evolving our Operations, we are looking for a strategic and data-driven Workforce Manager to join our team in Puebla. This role will be responsible for leading workforce planning for a 24/7 inbound operation, ensuring the right resources are in place to deliver an outstanding customer experience while balancing efficiency,...