Program Manager CX Culture

Encontrado en: Jooble MX O C2 - hace 2 semanas

Guadalajara Jal, México Tiger Text A tiempo completo

In your new role you will :

Execute, optimize, maintain and champion CX Premium Service Culture’s (PSC) Customer Commitment program pilot and managing the rollout of program to other regions at all levels of Infineon.

Optimize and create communications, content and advocacy campaigns to create visibility of CX Culture and to build a sustainable culture of customer obsession.

  • Plan and manage all program events (webinars, workshops, etc) while working collaboratively with key stakeholders for successful execution to increase engagement and enhance the customer-centric culture.
  • Work cross-functionally and collaboratively with various people from Corporate Communications, Brand and Marketing, HR, etc.

to help develop onboarding, trainings, and communications to sustain the visibility of the Customer Commitment program and additional culture programs as well as champion the culture programs throughout the organization.

  • Work with existing insights and data available to recommend changes and / or improvements to the program on an on-going basis (data includes : employee surveys, employee recognition platform, comms / social stats, etc).
  • Help plan, organize, and manage execution of Customer Commitment program and additional CX Culture program events / initiatives.
  • Assist in creating innovative content, trainings and communications to drive engagement and deliver impactful culture change organization wide (including the CX Blog)

PRIMARY RESPONSIBILITIES DETAILED : -

Liaise with key stakeholders of the program to ensure relevant areas are engaged in time to develop deliverables within their area to support overall project deliverables.

Support partner teams to refine processes and increase efficiency in line with program objectives.

  • Track delivery against program objectives and implement proposals to improve program services and efficiencies.
  • You will identify opportunity areas for training and documentation, source and develop the training materials, create and deliver relevant, consumable content to employees to help equip them with the tools to successfully implement the best customer-centric behaviors.

Responsible for working with internal departments to leverage various communication channels to promote internal awareness.

  • Execute and continually monitor PSC program activities in order to achieve employee adoption and engagement.
  • Proactively identify opportunity areas for improvement based on employee insights, engagement metrics, personas, journey maps and VoC data
  • Design and execute creative deliverables needed for internal marketing / communications related to the CX team’s different programs to meet defined outcomes.
  • Create graphic representations of data (for presentations) and translating complex research into easily readable content for stakeholders and other departments.
  • Monitoring and managing the teams internal blog, CX Culture Intranet page and Recognition platform and adjusting outreach tactics and ideas as needed.

You are best equipped for this task if you have :

  • A bachelor’s degree in Marketing, Communications, Training & Development or similar field
  • 3-5 years of experience in customer and / or employee communications and program management with a focus on content creation and / or change management
  • Have positive energy and thrive on being proactive and activating tasks
  • Ability to visually translate complex data into a common language
  • Enjoy tackling the impossible with the ability to problem-solve
  • You take a proactive approach to challenges and coming up with new ideas
  • Strong written and verbal communication skills, able to articulate concepts clearly and concisely
  • Knowledge of marketing strategies and a creative mindset with the ability to think outside the box
  • Interest in working with a cross-functional, international team
  • Great presentation skills
  • Advanced skills with Microsoft tools
  • Familiar with project collaboration tools such as Jira, Miro, and Figma a plus
  • Fluent in English.

Nice to have :

  • Background and / or proficiency in design with the ability to create graphic elements and content needed for program promotions and internal communications
  • Proficient in Adobe programs (InDesign, Illustrator, Photoshop)

Was wir Ihnen in Guadalajara bieten

  • Möglichkeit für Coaching, Mentoring & Netzwerken
  • Trainingsangebot & strukturierte Entwicklungsplanung
  • Verschiedene Karrierepfade : Project Management, Technical Ladder, Management & Individual Contributor
  • Gesundheitsleistungen
  • Sozialberatung & Betriebsarzt
  • Gesundheits- & Vorsorgeprogramme
  • Fitness-Center
  • Cafeteria
  • Arbeitgeberfinanzierte betriebliche Altersvorsorge
  • Erfolgsbonus
  • Barrierefreiheit

Driving decarbonization and digitalization. Together.

Infineon designs, develops, manufactures, and markets a broad range of semiconductors and semiconductor-based solutions, focusing on key markets in the automotive, industrial, and consumer sectors.

Its products range from standard components to special components for digital, analog, and mixed-signal applications to customer-specific solutions together with the appropriate software.

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities.

We base our recruiting decisions on the applicant s experience and skills.

We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

for more information about Diversity & Inclusion at Infineon.

#J-18808-Ljbffr

  • Program Manager CX Culture

    Encontrado en: Talent MX C2 - hace 2 semanas

    Guadalajara, México Infineon Technologies A tiempo completo

    In your new role you will:Execute, optimize, maintain and champion CX Premium Service Culture’s (PSC) Customer Commitment program pilot and managing the rollout of program to other regions at all levels of Infineon. Optimize and create communications, content and advocacy campaigns to create visibility of CX Culture and to build a sustainable culture of...

  • Program Manager

    hace 2 semanas

    Guadalajara, México Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...

  • Program Manager

    hace 7 días

    Guadalajara, México Flex A tiempo completo

    At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...

  • Program Manager

    hace 3 días

    Guadalajara, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Program Manager 4

    Encontrado en: Jooble MX O C2 - hace 9 horas

    Guadalajara, Jal., México Sanmina Corporation A tiempo completo

    Share this job as a link in your status update to LinkedIn. Category (For Job Seekers) Program Mgmt/Customer Service Location Job Description Program Manager 4 -Licenciatura in Industrial Engineering, Administration, International Business or similar. - English 90%- Competence in Microsoft Office, Google tools (Sheets. Presentation). - Minimum 8 years...

  • Sr. Program Manager

    Encontrado en: Jooble MX O C2 - hace 2 semanas

    Guadalajara, Jal., México Jabil Circuit A tiempo completo

    JOB SUMMARY The Senior Program Manager will facilitate and lead strategic initiatives for large multi-faceted projects which may be customer/division specific or company-wide. Provides management and guidance to multi-functional project teams and/or other Project or Program Managers. Manages and enhances customer relationships. Provides full...

  • Program Manager

    hace 12 horas

    Guadalajara, México Flex A tiempo completo

    Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...

  • Program Manager

    hace 4 días

    Guadalajara, México Flex A tiempo completo

    Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...

  • Program Manager

    Encontrado en: beBee S MX - hace 3 semanas

    Guadalajara, México Flextronics A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Program Manager

    hace 6 días

    Guadalajara, México Grupo Administrativo Mexicano A tiempo completo

    Despacho de Diseño de Interiores de gama alta en Guadalajara está en búsqueda de: **Program Manager** **Escolaridad**: - Licenciatura en Arquitectura, Ingeniero Industrial, Diseñador Industrial o carrera afín. Certificación como Program Manager o de Administración de Proyectos. - Inglés avanzado **Experiência**: - 5 a 7 años de experiência en...

  • Program Manager

    hace 4 días

    Guadalajara, México Flex A tiempo completo

    At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...

  • Program Manager

    hace 2 días

    Guadalajara, México Flex A tiempo completo

    At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...

  • Program Manager 4

    Encontrado en: beBee jobs MX - hace 2 días

    Guadalajara, Jalisco, México Sanmina A tiempo completo

    Program Manager 4Program Manager 4Licenciatura in Industrial Engineering, Administration, International Business or similar. English 90% Competence in Microsoft Office, Google tools (Sheets. Presentation). Minimum 8 years of experience in customer service / program management with technical knowledge in repairs. Excellent communication skills, ability to...

  • Sr Program Manager

    Encontrado en: beBee S MX - hace 3 semanas

    Guadalajara, México Flextronics A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Program Management Manager

    hace 2 días

    Guadalajara, México Flex A tiempo completo

    Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...

  • Sr Npi Program Manager

    hace 12 horas

    Guadalajara, México Flex A tiempo completo

    Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...

  • Program Manager 3

    Encontrado en: beBee jobs MX - hace 2 días

    Guadalajara, Jalisco, México Sanmina A tiempo completo

    Program Manager 3 Responsible for all aspects of a program at the site, serving as the site liaison between the company and the customer to ensure customer needs are met. Ensures all program-related decisions are guided by the terms and conditions of the customer's contract. Understands all aspects required to launch a new program or order.Responsible for...

  • Program Manager

    hace 2 días

    Guadalajara, México Bosch Group A tiempo completo

    Company Description Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. **Job Description**: The Program Manager is responsible...

  • Program Manager 4

    hace 2 días

    Guadalajara, México Sanmina Corporation A tiempo completo

    Program Manager 4 - Program Manager 4- Licenciatura in Industrial Engineering, Administration, International Business or similar. - English 90% - Competence in Microsoft Office, Google tools (Sheets. Presentation). - Minimum 8 years of experience in customer service / program management with technical knowledge in repairs. - Excellent communication skills,...

  • Program Manager 3

    Encontrado en: Jooble MX O C2 - hace 9 horas

    Guadalajara, Jal., México Sanmina Corporation A tiempo completo

    Share this job as a link in your status update to LinkedIn. Category (For Job Seekers) Program Mgmt/Customer Service Location Job Description Responsible for all aspects of a program at the site, serving as the site liaison between the company and the customer to ensure customer needs are met. Ensures all program-related decisions are guided by the...