Customer Success
hace 4 semanas
About Knock2 Knock2 is a fast-growing B2B SaaS platform that helps Sales teams identify website visitors, surface real buying intent, and take the right next step. We combine visitor identification, AI-driven insights, and automation to help companies convert more leads and grow revenue. We're a small, high-performance team building the "Next Best Move" platform for outbound sellers. We move fast, operate with ownership, and care deeply about our customers. ⸻ About the Role We are hiring a Customer Success & Onboarding Specialist to give every new customer an amazing first experience with Knock2. You'll be the first dedicated CS hire. You'll run onboarding, support, and monthly check-ins for customers. You'll own the trial-to-paid motion and help customers get their "aha" moment quickly. This role is perfect for someone who is: organized a great communicator loves helping customers proactive detail-driven comfortable working directly with a founder excited to be at an early-stage startup where your impact is huge This is a full-time role with growth potential into Senior CS, Customer Success Manager, or Operations. Full-Time · $1,500–$2,000/month · Remote (Latin America)⸻ What You'll Do Onboarding (70%) Run 1-on-1 welcome calls for every new customer and every new trial. Help customers install the Knock2 script on their website. Assist with Slack integration and CRM (HubSpot/Salesforce) setup. Ensure customers complete ICP setup and understand their Dashboard. Monitor new trials daily and proactively reach out if they're stuck. Guide users to their first "aha moment" (first match, first Slack alert, etc.). Customer Success (20%) Conduct monthly check-ins for active customers. Track usage, identify at-risk accounts, and reach out proactively. Collect customer feedback to help shape product improvements. Help customers understand new features and best practices. Maintain customer happiness and reduce churn. Support (10%) Manage inbound support requests via email and Slack. Troubleshoot customer issues (basic technical troubleshooting, not engineering). Escalate bugs or deeper issues to the engineering team. Maintain clear, helpful support documentation and FAQs. ⸻ What We're Looking For Required: Excellent written and verbal English Experience in Customer Success or Support Based in Latin America (timezone alignment) Strong communicator who loves working with customers Highly organized and reliable Tech-comfortable (can learn how scripts, Slack apps, CRMs work) Able to run friendly, confident Video calls Self-starter with high ownership Nice to Have: Experience with SaaS tools (Slack, HubSpot, CRMs, support tools) Experience in outbound sales or GTM is a plus Ability to create short Loom videos and documentation Familiarity with basic HTML/JS installation concepts (not required)⸻ Why Join Knock2 Work directly with the founder — no red tape Huge ownership from day one Flexible remote role Be the voice of our customers Grow into a senior CS or operations role Make a meaningful impact on a fast-growing SaaS company ⸻ How to Apply Send a short message (in English) with: Your name Your resume or LinkedIn A quick Loom video introducing yourself Email: john@knock2.ai Subject: Customer Success & Onboarding Specialist – LatAm
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