CSX Ops Analyst

hace 4 semanas

Ciudad de México Xepelin A tiempo completo

Estamos buscando al/la siguiente Customer Success Ops Analyst para que se incorpore al equipo de Customer Success Global (Growth).

Vas a tener la oportunidad de...

- Diseñar e implementar procesos de modelo operativo de Customer Success en México, en conjunto con equipos de Revenue de México y equipos de CSX Global y Monetización.

- Liderar planificaciones locales de CSX en México con foco en resultados, aprendizajes e iniciativas estratégicas para logro de metas de retención, auto-atención, experiencia y eficiencia.

- Detectar oportunidades de mejora de retención, efectividad comercial y auto-atención. Colaborar con producto/growth/revenue/riesgo/operaciones para su solución.

- Identificar, consolidar y comunicar insights relevantes a nivel de cliente (tickets, comunicaciones, nps, feedback, llamados, etc.) para su uso de toda la compañía, asegurando planes concretos para abordar principales desafíos detectados.

- Ser referente en equipo de México de temas de retención, soporte y experiencia.

- 2 años de experiencia en área comercial demostrando buenos resultados.

- Conocimiento intermedio de Excel (o Google Sheets) y CRM (ej. Hubspot).

- Ganas de aprender o manejar herramientas de BI, SQL, Data Studio, CRM u otra.

- Capacidad de estructurar y resolver problemas dentro del ámbito comercial.

- Motivación intrínseca, trabajo proactivo, muy detallista y responsable.

- No tener miedo a tomar decisiones y ejecutar proyectos.

Lo que nos llamará mucho la atención...

- Manejo de herramientas de BI, SQL, Data Studio, CRM, programación u otra.

- Excelentes habilidades de comunicación y liderazgo.

#J-18808-Ljbffr

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    **¿Qué estamos buscando?** Estamos buscando al/la siguiente **Customer Success Ops Analyst** para que se incorpore al equipo de Customer Success Global (Growth). **Vas a tener la oportunidad de...** - Diseñar e implementar procesos de modelo operativo de Customer Success en México, en conjunto con equipos de Revenue de México y equipos de CSX Global y...

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