CSX Ops Analyst

hace 4 semanas

Ciudad de México Xepelin A tiempo completo

Estamos buscando al/la siguiente Customer Success Ops Analyst para que se incorpore al equipo de Customer Success Global (Growth).

Vas a tener la oportunidad de...

- Diseñar e implementar procesos de modelo operativo de Customer Success en México, en conjunto con equipos de Revenue de México y equipos de CSX Global y Monetización.

- Liderar planificaciones locales de CSX en México con foco en resultados, aprendizajes e iniciativas estratégicas para logro de metas de retención, auto-atención, experiencia y eficiencia.

- Detectar oportunidades de mejora de retención, efectividad comercial y auto-atención. Colaborar con producto/growth/revenue/riesgo/operaciones para su solución.

- Identificar, consolidar y comunicar insights relevantes a nivel de cliente (tickets, comunicaciones, nps, feedback, llamados, etc.) para su uso de toda la compañía, asegurando planes concretos para abordar principales desafíos detectados.

- Ser referente en equipo de México de temas de retención, soporte y experiencia.

- 2 años de experiencia en área comercial demostrando buenos resultados.

- Conocimiento intermedio de Excel (o Google Sheets) y CRM (ej. Hubspot).

- Ganas de aprender o manejar herramientas de BI, SQL, Data Studio, CRM u otra.

- Capacidad de estructurar y resolver problemas dentro del ámbito comercial.

- Motivación intrínseca, trabajo proactivo, muy detallista y responsable.

- No tener miedo a tomar decisiones y ejecutar proyectos.

Lo que nos llamará mucho la atención...

- Manejo de herramientas de BI, SQL, Data Studio, CRM, programación u otra.

- Excelentes habilidades de comunicación y liderazgo.

#J-18808-Ljbffr

  • Csx Ops Analyst

    hace 1 semana

    México Xepelin A tiempo completo

    **¿Qué estamos buscando?** Estamos buscando al/la siguiente **Customer Success Ops Analyst** para que se incorpore al equipo de Customer Success Global (Growth). **Vas a tener la oportunidad de...** - Diseñar e implementar procesos de modelo operativo de Customer Success en México, en conjunto con equipos de Revenue de México y equipos de CSX Global y...

  • Legal Ops Analyst

    hace 2 semanas

    Ciudad de México Xepelin A tiempo completo

    Somos una FinTech que busca democratizar los servicios financieros para todo tipo de empresas. Nos apalancamos en la mejor tecnología para crear soluciones ágiles, personalizadas y transparentes. Nuestro objetivo es ser la FinTech B2B más grande de Latam y convertirnos en el CFO digital de todas las empresas en la región. Xepelin nace en Chile en 2019...

  • Legal Ops Analyst

    hace 1 mes

    Ciudad de México Xepelin A tiempo completo

    Somos una FinTech que busca democratizar los servicios financieros para todo tipo de empresas. Nos apalancamos en la mejor tecnología para crear soluciones ágiles, personalizadas y transparentes. Nuestro objetivo es ser la FinTech B2B más grande de Latam y convertirnos en el CFO digital de todas las empresas en la región. Xepelin nace en Chile en 2019...

  • Ops Sup Analyst 1

    hace 3 semanas

    Ciudad de México Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Ops Sup Analyst 2

    hace 2 semanas

    Ciudad de México Citi A tiempo completo

    The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...

  • Ops lfr06083 ops Sup Analyst 2

    hace 15 horas

    Ciudad de México Citi A tiempo completo

    The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...

  • Ops Sup Analyst 1

    hace 3 semanas

    Ciudad de México Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • AML Ops Analyst

    hace 4 semanas

    Ciudad de México Nubank A tiempo completo

    AML Ops Analyst - Regulatory Solutions Mexico About Nubank Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil,...

  • Ops lfr06084 ops Sup Analyst 2

    hace 15 horas

    Ciudad de México Citi A tiempo completo

    The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...

  • KYC Ops Analyst

    hace 4 semanas

    Ciudad de México Nubank A tiempo completo

    Regulatory Solutions Analyst - KYC Ops About Nubank Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico,...

  • Ppb Ops Sup Analyst 2

    hace 5 días

    Ciudad de México Citi A tiempo completo

    The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...

  • Ops Sup Analyst 1

    hace 2 semanas

    Ciudad de México Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Ops Sup Analyst 1

    hace 2 semanas

    Ciudad de México Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Ops Sup Intermed Analyst

    hace 2 semanas

    Ciudad de México Citi A tiempo completo

    The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Intermed...

  • Ops Sup Analyst-2

    hace 2 semanas

    Ciudad de México Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Ops Sup Analyst-2

    hace 2 semanas

    Ciudad de México Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Ops Sup Analyst 1

    hace 3 semanas

    Ciudad de México Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Ops Sup Analyst 2

    hace 6 días

    Ciudad de México Citi A tiempo completo

    The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...

  • Business Analyst 1-ops

    hace 3 días

    Ciudad de México Oracle A tiempo completo

    Business Analyst 1-Ops-230001GS **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** - Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's tactical business objectives. - Provides business practices and processes. -...

  • Ops Sup Analyst 2

    hace 1 semana

    México Citi A tiempo completo

    The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...