Customer Service de Lunes a Viernes
hace 18 horas
CUSTOMER SERVICE OPERATIONS
Company Overview
Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus on excellent customer service.
We are seeking a Customer Service Operations to support order flow, resolve issues, and enhance the end-to-end customer journey.
Coordinate with Supply Chain, Logistics, Warehouse, Design, and Sales to obtain information and resolve issues (order status, shipments, returns, quality concerns, etc.).
Monitor order and shipment exceptions; Minimum 2-3 year of experience in Customer Service, Operations, or a related role.
High proficiency in English—both verbal and written.
Experience with customer service platforms (Zendesk, Meta) and instant-messaging tools.
Solid knowledge of Microsoft Office (Excel, PowerPoint, Word); quick to learn additional tools (ERP/WMS/CRM a plus).
Bachelor’s degree in business, marketing, supply chain, or a related field preferred.
Excellent time-management and prioritization skills;
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