Logistics Specialist I

hace 1 mes


Nuevo Laredo Tamps, México Transplace, LLC A tiempo completo

Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or Logistics. Our specialists will manage transportation functions to ensure accurate management of day-to-day aspects of booking, shipping, tracking, and billing on import, export, and US domestic shipments while negotiating competitive rates for those shipments while providing excellent customer service to our customers.

What the Candidate Will Do

  • Secure capacity for loads
  • Leverage carrier communication to influence capacity awards during tight markets. Determine eligibility for additional non-committed freight to be awarded to internal brokerage services
  • Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
  • Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.
  • Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
  • Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
  • Correspond with customer and carrier regarding detention information
  • Communicate and gain approval for expedite shipments
  • Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
  • Negotiate with carrier and customer for spot shipments
  • Lead training sessions for Carrier Contacts as necessary on Carrier Portal
  • Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
  • Demonstrate ownership of assigned segments of business.
  • Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization
  • Set-up new Receivers, vendors, and suppliers
  • Assist in onboarding process to operations
  • Create SOPs and IOPs

Basic Qualifications

  • 1-2 years related experience
  • Advanced Spanish and English written, oral, and presentation communication skills

Preferred Qualifications

  • Knowledge of Freight Industry
  • Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
  • Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
  • 0 – 1 year of customer service experience
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