Implementation and Configuration Specialist

hace 2 semanas

México YASH Technologies A tiempo completo

Role: D365 F&O Technical Consultant Location: To deliver Tier 2 application support and to provide technical analysis on requested changes to Microsoft Dynamics 365 Finance and Operations and other business applications
Support related duties would include troubleshooting applications and software for all internal customers, such as operations, development, and other business units
Field incoming problem tickets to resolve application and software issues (ERP)
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
Maintain and enhance performance of all new and existing software and applications across the organization
Identify and learn appropriate software applications used and supported by the organization
Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on
Deploy changes to production and UAT environments with the support of the development team and perform configuration tasks in accordance with standard deployment guidelines
Ensure that supporting documentation and knowledge transfer for applications that are being supported are in place and updated regularly
Ensure the ongoing design, execution, and effectiveness of all controls within the role's span of control
Ensure all required documentation related to underlying reports, control performance, and review steps, is complete, accurate, and updated
Identify and communicate control changes as necessary to the Global Process Owner (GPO) for review and alignment. Once approved, update the control design through the quarterly Control Design Assessment process
Accountable for controls working as designed, performed consistently, and timely to ensure financial risk is mitigated
Support management and independent testing as appropriate

Experience supporting enterprise financial/ERP systems (Microsoft D365 Finance and Operations).
Baseline understanding of accounting (eg AR/AP/GL/etc) and ERP concepts (eg inventory/sales/invoices/etc) is required
Knowledge of SQL and database queries, and trends in technology relating to software applications.
Relevant education in Computer Science, information systems OR equivalent work experience is an asset

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