Know Your Customer Manager

hace 4 semanas


Guadalajara Jal, México HSBC A tiempo completo

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Know Your Customer Manager

Role purpose:

Job holder needs to ensure HSBC is compliant with all relevant regulation and Group policy. To achieve this, the job holder needs to manage a team of analysts performing their tasks. The main responsibilities are:

  • Responsible for leading the Work Cell.
  • Coordinate timely delivery of files across the end to end remediation process including Quality, LCO (where needed) approval achieving KPIs / KRIs.
  • Ensure quality standards are being met.
  • Supervise team follows values of the group and motivate the Team in the escalation of any problem affecting the Area.

Principal accountabilities:

  • Communicate with the LoB in terms of information or Client’s documentation requirements for the process of renewals.
  • Adhere strictly to compliance and operational risk controls in accordance with the Bank and regulatory standards including, Bank Secrecy Act requirements, internal policies and practices; reports control weaknesses, compliance breaches and operational loss events.
  • L iaise with CMDD business area as required and provide advice on the requirement for supporting documentation and information as necessary.
  • Assist in production and distribution of relevant MI.
  • Ensure that issues are escalated to the KYC Management where appropriate.
#J-18808-Ljbffr

  • Guadalajara, México HSBC A tiempo completo

    -Job description Si está buscando una carrera en la que pueda causar una verdadera impresión, únase al Centro de servicio global (GSC) de HSBC y descubra lo valioso que será. HSBC es una de las organizaciones de servicios bancarios y financieros más grandes del mundo, con operaciones en 64 países y territorios. Nuestro objetivo es estar donde está el...


  • Guadalajara, Jal., México Teampay A tiempo completo

    About the role As a Customer Support Specialist, you will own support across multiple channels - email, live chat, and occasionally phone or video for our rapidly growing customer base. Your ability to analyze processes and put together concrete plans for meaningful change will be integral as you identify projects to take on independently. The members of...

  • Program Manager 4

    hace 2 semanas


    Guadalajara, Jal., México Sanmina Corporation A tiempo completo

    Share this job as a link in your status update to LinkedIn. Category (For Job Seekers) Program Mgmt/Customer Service Location Job Description Program Manager 4 -Licenciatura in Industrial Engineering, Administration, International Business or similar. - English 90%- Competence in Microsoft Office, Google tools (Sheets. Presentation). - Minimum 8 years...


  • Guadalajara, México Sidel A tiempo completo

    Support Customer requests for emergencies, trouble shooting and technical assistance during warranty and life cycle of the equipment by securing HSS&E (Health, Safety, Security & Environmental). Lead complete solution delivery from customer call until complete issue resolution with the help of experts from Product Support. Is a key role between customer and...


  • Guadalajara, México AT&T Mexico A tiempo completo

    At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest...

  • Customer Success Manager

    hace 4 semanas


    Guadalajara, México Think Future Technologies México A tiempo completo

    **Customer Success Manager** The Customer Success Manager is responsible for promoting and attaining best-in-class retention, growth, and advocacy among an assigned book of business. The Sr. CSM empowers customers to run engaging and successful events on our platform through best practice sharing, strategic advice, consultation, and achievement of executive...

  • Problem Manager

    hace 4 semanas


    Guadalajara, Jal., México Finastra A tiempo completo

    Responsibilities What will you contribute? Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business. The incumbent is...

  • Customer Experience Agent

    hace 4 semanas


    Guadalajara, México Intugo Call Center A tiempo completo

    Collaborate with an American company that finances buys, and sells used cars. Maintain acceptable standards set by the department and provide an outstanding customer service level in a very professional environment. **Profile**: - High School Diploma or equivalent - Two years experience in customer service or related field - Excellent customer service...

  • Project Manager Services

    hace 3 semanas


    Guadalajara, Jal., México Sidel A tiempo completo

    The Project Manager Services acts as the local technical Project Manager to manage and execute all Services project activities with a focus on equipment improvements (options, upgrades) as well as equipment and line conversions linked to new primary, secondary and tertiary packaging Your Mission Translate customer needs, develop, present, and execute...

  • Sr. Operations Manager

    hace 3 semanas


    Guadalajara, Jal., México Amazon A tiempo completo

    Job summary About Amazon At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon Operations Operations is at the...

  • Logistics Specialist

    hace 4 semanas


    Guadalajara, Jal., México Robert Bosch Group A tiempo completo

    Company Description Why Bosch? Our strategic objective is to create connected solutions, improving the quality of life worldwide. What’s important to us? Make Your Mark: Give your job a meaning, with solutions “Invented for Life” Shape Tomorrow’s World: The future offers many opportunities. Be the first to take advantage of them. Find Your...

  • Sr. Operations Manager

    hace 5 días


    Guadalajara, Jal., México Amazon A tiempo completo

    Job summary About Amazon At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon Operations Operations is at the...

  • Sr. Operations Manager

    hace 3 semanas


    Guadalajara, Jal., México Amazon A tiempo completo

    ID de vacante: 2535098 | Servicios Comerciales Amazon Mexico S. de R.L. de C.V. Job summary About Amazon At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of...

  • Senior Project

    hace 7 días


    Guadalajara, Jal., México Finastra A tiempo completo

    Responsibilities What will you contribute? In the role of Sr. Project/Program Manager based in Guadalajara, Mexico, you will be the driving force behind the execution and delivery of large-scale projects, both fixed price or time and materials, that are complex in nature. You’ll ensure our customer solutions are delivered on time, within scope, and...


  • Guadalajara, Jal., México Amazon A tiempo completo

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need talented and motivated people. Amazon is seeking an Area Manager for Fullfilment Center (FC) MEX3. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. 5 key areas that...

  • Program Manager 3

    hace 2 semanas


    Guadalajara, Jal., México Sanmina Corporation A tiempo completo

    Share this job as a link in your status update to LinkedIn. Category (For Job Seekers) Program Mgmt/Customer Service Location Job Description Responsible for all aspects of a program at the site, serving as the site liaison between the company and the customer to ensure customer needs are met. Ensures all program-related decisions are guided by the...


  • Guadalajara, Jal., México Amazon A tiempo completo

    Site Procurement Manager, Site Procurement Manager At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. As a Site Procurement Manager (FC), you...


  • Guadalajara, Jal., México Rippling A tiempo completo

    Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage. Who We Serve Radian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and operators with...


  • Guadalajara, México Backbase A tiempo completo

    **The Job in Short** Meeting deadlines is not your goal. Delivering solutions that add value to our customers is what matters at Backbase. **Meet the Job** You will work closely with the Delivery Team to drive delivery and execution of digital consumer-facing projects. You identify project bottlenecks or roadblocks and resolve them in a quick and...


  • Guadalajara, México Radian Generation A tiempo completo

    **About Us - **What We Do** Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage. **Who We Serve** Radian Generation’s wide range of commercial, technical, and compliance services provide developers,...