Problem Manager

Encontrado en: Jooble MX O C2 - hace 3 semanas

Guadalajara Jal, México Finastra A tiempo completo


Responsibilities

What will you contribute?

Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business.

The incumbent is accountable for the governance and lifecycle of all problems, contributing to enhancing the availability of products and services and eliminating recurring incidents to ensure a world-class customer experience. The Problem Manager will collaborate with the Incident Management Team to ensure accurate details are captured in the incident records for transition to the problem records.

The Problem Manager role provides insight to the Business on the health of the Infrastructure and Application environments. It is responsible for the effective oversight of root cause analysis-related activities. The role will manage and maintain a consistent level of service and best practices to achieve adherence to KPIs, SLAs, and CSFs.

This role will be responsible for regular Management and Executive level reporting, ensuring data accuracy, and can translate technical details to an executive audience.

Responsibilities & Deliverables:

  • Your deliverables as aProblem Manager will include, but are not limited to, the following:
  • Produce necessary reports and metrics for Senior Leadership analysis
  • Creation and facilitation of the weekly Major Problem Review
  • Responsible for measuring and reporting on KPIs and the Problem Management Process performance
  • Responsible for the Continual Improvement of the Problem Management Process
  • Providing governance and oversight of the end-to-end problem management process
  • Reporting on organizational performance relative to KPIs and SLAs
  • Driving problem management adoption across the organization
  • Participate in Service Improvement initiatives to drive a better customer experience
  • Overseeing and accountable for the adherence to the problem management policy and procedures
  • Audit readiness and compliance
  • Driving improved process integration, especially with Major Incident Management
  • Perform trend analysis to mitigate operational risk and unavailability
  • Testing and participating in the road map of the ITSM system
  • Assist with ServiceNow feature and functionality
  • Support Incident Management as needed

Required Skills and Experience:

  • Degree in Computer Science, Mathematics, Business IT or related, or relevant work experience
  • ITIL qualified
  • Excellent written and verbal communication in English
  • Analytical abilities, attention to detail, stability, responsibility as well as customer focus
  • Ability to work independently as well as part of a customer facing team
  • Excellent Knowledge of reporting methodology, PowerBI and/or advanced excel.
  • Good technical understanding across infrastructure, at a high level to ensure understanding of basic concepts
#J-18808-Ljbffr

  • Problem Manager

    hace 5 días

    Guadalajara, México Finastra USA Corporation A tiempo completo

    **Responsibilities**: **What will you contribute?** Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business. The incumbent is...

  • Problem Manager

    Encontrado en: beBee S MX - hace 2 días

    Guadalajara, México Finastra A tiempo completo

    ResponsibilitiesWhat will you contribute? Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business. The incumbent is accountable...

  • Project Manager

    Encontrado en: Jooble MX O C2 - hace 3 días

    Guadalajara, Jal., México Dataflix Inc. A tiempo completo

    We are currently seeking a Project Manager - To join our team in Guadalajara, Jalisco As a Project Manager, you oversee and implement different Cloud Data projects. Your responsibilities include managing Cloud projects, developing detailed project plans, and providing metrics for reporting. Additional duties consist of analyzing business system solutions,...

  • Engineering Manager

    Encontrado en: Jooble MX O C2 - hace 2 semanas

    Guadalajara, Jal., México Plexus Malaysia Sdn Bhd A tiempo completo

    Engineering Manager ( Healthcare exp) page is loaded Engineering Manager ( Healthcare exp) Apply locations Guadalajara, Mexico time type Full time posted on Posted 3 Days Ago job requisition id R028459 Purpose Statement: As the site management representative for engineering, this position directs, reviews, communicates and drives improvements to...

  • CloudOps Manager Guadalajara, Jalisco

    Encontrado en: Jooble MX O C2 - hace 2 semanas

    Guadalajara, Jal., México Tiger Text A tiempo completo

    CloudOps Manager TTEC is seeking a Cloud Sustainment Engineering Manager to join the IT Team. We’re a global company that is 50,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer...

  • Sr. Operations Manager

    Encontrado en: Jooble MX O C2 - hace 5 días

    Guadalajara, Jal., México Amazon A tiempo completo

    Job summary About Amazon At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon Operations Operations is at the...

  • Sr. Operations Manager

    Encontrado en: Jooble MX O C2 - hace 5 días

    Guadalajara, Jal., México Amazon A tiempo completo

    ID de vacante: 2535098 | Servicios Comerciales Amazon Mexico S. de R.L. de C.V. Job summary About Amazon At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of...

  • Planning Manager

    Encontrado en: Jooble MX O C2 - hace 1 semana

    Guadalajara, Jal., México Knewin A tiempo completo

    Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, and Amazon Echo. What will you...

  • Planning Manager

    Encontrado en: Jooble MX O C2 - hace 1 semana

    Guadalajara, Jal., México Amazon A tiempo completo

    - 1+ years Planning experience in a consumer market Segment Company - 1+ years Supply Chain management and manufacturing operations experience - Experience with MS Office, specifically Excel - Understanding (and practical application) of lean manufacturing DESCRIPTION Amazon Lab126 is an inventive research and development company that designs and engineers...

  • Planning Manager

    Encontrado en: Jooble MX O C2 - hace 3 semanas

    Guadalajara, Jal., México Amazon A tiempo completo

    Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, and Amazon Echo. What will you...

  • Manager

    Encontrado en: beBee jobs MX - hace 7 días

    Guadalajara, Jalisco, México Namastec México A tiempo completo

    Esta vacante viene de la bolsa de empleo Vacante para la empresa NAMASTEC MÉXICO en Guadalajara, JaliscoCITY MANAGERÚnete a nuestro equipo como City ManagerSomos NAMASTEC MÉXICO, una empresa dedicada a la comercialización de tecnología y telefonía.Actualmente nos encontramos en búsqueda de nuestroCity Manager para GUADALAJARA.Buscamos un profesional...

  • Know Your Customer Manager

    Encontrado en: Jooble MX O C2 - hace 3 semanas

    Guadalajara, Jal., México HSBC A tiempo completo

    If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies...

  • Industrial Engineering Manager

    Encontrado en: Jooble MX O C2 - hace 1 semana

    Guadalajara, Jal., México Plexus Malaysia Sdn Bhd A tiempo completo

    Industrial Engineering Manager page is loaded Industrial Engineering Manager Apply locations Guadalajara, Mexico time type Full time posted on Posted 2 Days Ago job requisition id R028893 Purpose Statement: Lead productivity and operational focused resources that ensure manufacturing layouts, capacity models, and plant facilitation to enable execution...

  • Expert Agile Project Manager

    Encontrado en: Jooble MX O C2 - hace 2 semanas

    Guadalajara, Jal., México Finastra A tiempo completo

    Responsibilities Reporting to the IT PMO Director, the Agile Project Manager is responsible for ensuring that the projects are executed in line with all contractual obligations to the client in a professional, cost-effective and timely manner, ensuring that Finastra achieves (or improves upon) the planned financial return from the project; within this...

  • Expert Agile Project Manager

    Encontrado en: Jooble MX O C2 - hace 16 horas

    Guadalajara, Jal., México Finastra A tiempo completo

    Responsibilities Reporting to the IT PMO Director, the Agile Project Manager is responsible for ensuring that the projects are executed in line with all contractual obligations to the client in a professional, cost-effective and timely manner, ensuring that Finastra achieves (or improves upon) the planned financial return from the project; within this...

  • Software Development Manager, Devices Supply Chain Technologies

    Encontrado en: Jooble MX O C2 - hace 1 semana

    Guadalajara, Jal., México Amazon A tiempo completo

    Software Development Manager, Devices Supply Chain Technologies The Devices Supply Chain Technology team develops and supports systems and processes that make planning, manufacturing, launching and supporting our devices as efficient and friction-less as possible. We own and build platforms to support everything from Supply Planning, Logistics, Materials...

  • Community Manager

    hace 5 días

    Guadalajara, México BD Nail Art A tiempo completo

    **BD Nail Art** es una empresa líder en la comercialización de productos para decoración y aplicación de uñas ubicada en Guadalajara, Jalisco y con presencia en toda la república Mexicana. **Por expansión, solicita COMMUNITY MANAGER** **Requisitos**: Género y edad: Indistinto Nível académico: Licenciatura terminada (Mercadotecnia, comunicación...

  • IT Region Service

    Encontrado en: Jooble MX O C2 - hace 1 semana

    Guadalajara, Jal., México Ferrero International S.A. A tiempo completo

    Guadalajara,Jal, Mexico Ferrero es una empresa familiar con una perspectiva verdaderamente mundial y progresista y marcas icónicas como Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno y Kinder Sorpresa. El amor por nuestras marcas sigue creciendo al igual que lo hace nuestro alcance internacional. Representada en más de 50 países y con...

  • Human Resources Manager

    hace 4 días

    Guadalajara, México HAT Talent Search A tiempo completo

    **HR Manager** **HRBP Manager** Company located in San Luis Potosi area is searching **HR Manager,** responsible for providing expertise and guidance in the areas of culture, change management, strategic coaching, talent assessment and development, succession planning, performance management, and organizational design. Partners with Plant manager and key...

  • Community Manager

    hace 5 días

    Guadalajara, México Comercializadora Deposito El Valor SA de CV A tiempo completo

    Comercializadora Deposito el Valor empresa dedicada a la venta de bebidas esta en búsqueda de Community Mánager **Requisitos**: - Licenciatura - Disponibilidad de horario - Experiência comprobable de al menos un año Experiência: - Administración y gestión de comunidades online - Atención al cliente - Edición de contenidos - Herramientas de...