Social Media Agent

hace 3 días

Ciudad de México Hays A tiempo completo

Modalidad Híbrida: en Polanco CDMX The Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency. Reporting to the Manager, Consumer Engagement Centre, the Consumer Support Representative executes daily operational priorities, resolves routine and moderately complex inquiries, and supports team objectives to deliver a high-quality consumer experience. The role contributes to a collaborative, consumer-focused environment, ensuring all interactions are handled professionally and efficiently while supporting continuous improvement initiatives and knowledge sharing. Handle consumer inquiries accurately and efficiently across multiple channels (phone, chat, email, social). Document all interactions, complaints, and actions taken, maintaining up-to-date records. Follow standard operating procedures, escalation frameworks, and workflow guidelines. Meet individual productivity and service level expectations consistently. Deliver empathetic, accurate, and brand-aligned service in every interaction. Identify common issues and escalate appropriately to Senior Representatives or Managers. Contribute to the quality and accuracy of responses, ensuring customer satisfaction. Support routine resolution of complaints and inquiries to enhance loyalty and trust. -REQUERIMIENTOS: -experiencia de atención a cliente a través de CRMs para varios medios sociales -Inglés avanzado -Ir tres veces a la semana a oficina (Polanco)

  • Social Media Agent

    hace 4 días

    Ciudad de México Hays A tiempo completo

    Modalidad Híbrida: en Polanco CDMX The Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency. Reporting to the Manager,...

  • Social Media Agent

    hace 3 días

    Ciudad de México Hays A tiempo completo

    Modalidad Híbrida: en Polanco CDMX The Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency. Reporting to the Manager,...

  • Social Media Agent

    hace 1 día

    Ciudad de México Hays A tiempo completo

    Modalidad Híbrida: en Polanco CDMX The Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency. Reporting to the Manager,...

  • Social Media Assistant

    hace 2 semanas

    Ciudad de México, Ciudad de México Social Imprint Agency A tiempo completo

    SOCIAL MEDIA ASSISTANTAs a Social Media Assistant at Social Imprint, youll make sure every piece of content we create actually makes it onto our clients pages on time, with care, and with consistent engagement. Youll handle the posting process across platforms, keep clients pages active, and help maintain a genuine connection with their audience.This role...

  • Social Media Assistant

    hace 1 semana

    Ciudad de México, Ciudad de México Social Imprint Agency A tiempo completo

    SOCIAL MEDIA ASSISTANT As a Social Media Assistant at Social Imprint, youll make sure every piece of content we create actually makes it onto our clients pages on time, with care, and with consistent engagement. Youll handle the posting process across platforms, keep clients pages active, and help maintain a genuine connection with their audience. This role...

  • Social Media Agent

    hace 3 días

    Ciudad de México, Ciudad de México Hays A tiempo completo

    Modalidad Híbrida: en Polanco CDMXTheSocial media agentprovides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency.Reporting to theManager, Consumer...

  • Creative Copy Writer For Social Media

    hace 2 semanas

    Ciudad de México, Ciudad de México Social Imprint Agency A tiempo completo

    CREATIVE COPYWRITERAs a Creative Copywriter at Social Imprint, youll craft the words that bring our clients brands to life online. Youll write scroll-stopping captions, engaging hooks for Reels, and content that connects all tailored to top-performing real estate professionals. Your mission is to make every post feel personal, on-brand, and designed to grab...

  • Creative Copy Writer For Social Media

    hace 1 semana

    Ciudad de México, Ciudad de México Social Imprint Agency A tiempo completo

    CREATIVE COPYWRITER As a Creative Copywriter at Social Imprint, youll craft the words that bring our clients brands to life online. Youll write scroll-stopping captions, engaging hooks for Reels, and content that connects all tailored to top-performing real estate professionals. Your mission is to make every post feel personal, on-brand, and designed to grab...

  • Creative Copy Writer For Social Media

    hace 1 semana

    Ciudad de México, Ciudad de México Social Imprint Agency A tiempo completo

    CREATIVE COPYWRITERAs a Creative Copywriter atSocial Imprint, youll craft the words that bring our clients brands to life online. Youll write scroll-stopping captions, engaging hooks for Reels, and content that connects all tailored to top-performing real estate professionals. Your mission is to make every post feel personal, on-brand, and designed to grab...

  • Social Media Community Manager

    hace 3 semanas

    Ciudad de México Social Element A tiempo completo

    Where: Remote from MexicoType: Freelance (self-employed)**Join Us at Social Element!**:Founded 24 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with...