Real Time Analyst
hace 1 semana
At Plata , we're building a high-tech financial platform that's transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience. Our flagship product, Plata Card , offers up to 5% real cashback , up to 60 days to pay , and full control through our secure mobile app. Your impact as a Real Time Analyst This is not just a monitoring role . We're looking for a proactive and analytical RTA who enjoys real-time decision-making and plays a strategic role in keeping our Customer Care operation running smoothly. What you'll do - Assign interactions in real time (calls, chats, emails) to ensure optimal coverage and minimize idle time. Monitor SLA, AHT, response times, and workload across queues, agents, and teams. Analyze contact patterns (hourly/daily peaks) and adjust routing and capacity accordingly. Create and share performance reports related to Customer Care KPIs (occupancy, service levels, response times). Provide real-time operational support for incidents and tickets alongside Workforce and CORE teams. Communicate proactively with Operations during volume changes, spikes, or incidents to ensure service continuity. What we're looking for - 3+ years of experience in a contact center environment (CRM, Avaya, IEX, NICE, InContact, or similar). 2+ years in Workforce Management roles (Real Time Analyst / Intraday Analyst). Advanced Excel skills (must-have) . Experience working in remote or hybrid environments. Strong communication and stakeholder management skills. Advanced English proficiency – required (you'll collaborate with international teams). Analytical mindset, ownership, and ability to make decisions with limited information. What we offer Competitive base salary Real growth opportunities in a fast-scaling fintech Hands-on involvement in process design and continuous improvement Major Medical Insurance Life Insurance Legal benefits Collaborative, dynamic, and high-impact environment If you enjoy being in the middle of the action, making real-time decisions, and turning data into impact, this role is definitely for you
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Real Time Analyst
hace 7 días
Ciudad Juárez, México Plata Card A tiempo completoAt Plata , we're building a high-tech financial platform that's transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience.Our flagship product, Plata Card , offers up to 5% real cashback , up to 60 days to pay , and full control...
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Real Time Analyst
hace 1 semana
Ciudad Juárez, México Plata Card A tiempo completoAtPlata, we're building a high-tech financial platform that's transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience.Our flagship product,Plata Card, offers up to5% real cashback, up to60 days to pay, and full control through...
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Ciudad Juárez, México Align Technology, Inc. A tiempo completoA leading technology company in Mexico is seeking a Sr. Automation Data Analyst to leverage data from IIoT to drive automation and efficiency. The role involves real-time data analysis, predictive maintenance, and process optimization in manufacturing environments. Candidates should have a degree in Engineering or Data Science, 5+ years of experience in data...
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Real Time Analyst
hace 7 días
Benito Juárez, México Evolve CX A tiempo completo**Analista de Tiempo Real (RTA) - Evolve CX**:**Modalidad**: Presencial: Monrovia 1115, Portales Sur, Benito Juárez, 03303 Ciudad de México, CDMX**✨**Sobre Evolve CX**:En Evolve CX, estamos revolucionando la industria de los contact centers con soluciones centradas en la experiência humana, la tecnología y los resultados. Nuestro objetivo es potenciar...
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Real Estate Private Equity Asset Management Analyst
hace 3 semanas
Juárez, Juárez, Chih., México HASTA Capital A tiempo completoHASTA Capital is a private equity real estate manager focused on the investment and development of residential multifamily rental properties in the United States and Latin America. We are seeking a rock star Asset Management Analyst / Associate to join our dynamic and rapidly growing asset management team in Mexico City. Support senior asset management team...
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Investment & Development Analyst
hace 2 semanas
Juárez, Juárez, Chih., México HASTA Capital A tiempo completoHASTA Capital is a private equity real estate manager focused on the investment and development of residential multifamily rental properties in the United States and Latin America. We are seeking a rock star Investment Analyst, US Investments, to join our dynamic and rapidly growing team. The Investment Analyst will be responsible for underwriting and...
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Workforce Management Analyst
hace 33 minutos
Ciudad Juárez, México Tential Solutions A tiempo completoTential is a leading company committed to innovation and the professional growth of its team members. We offer a collaborative work environment and development opportunities to help you reach your full potential. Location: Santa Fe Cuajimalpa, Cuajimalpa de Morelos, Mexico City. We are currently looking for a Real-Time Analyst . Location: Santa Fe , CMX...
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Wfm Real Time Infonavit
hace 2 semanas
Benito Juárez, México EFICASIA A tiempo completo**Vacante para la empresa EFICASIA en Benito Juárez, Ciudad de México**: Vacante**:Workforce Manager Real Time Gubernamental ( creditos hipotecarios Inbound)** Ubicación**:Trabajo híbrido** - **Lunes a domingo de 7:00 AM a 5:00 PM** - **Descanso rolado de semana** **Requisitos**: - **Licenciatura terminada en el área económica administrativa...
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Financial Analyst Budget Management
hace 2 semanas
Juárez, Juárez, Chih., México Diez Holdings A tiempo completoInvestment Analyst Company Overview Diez Holdings is a single family office managing a diverse, high-growth investment portfolio. We actively manage operating companies within the Real Estate, Design, and Education sectors. Our strategy combines strategic investments in alternative assets with a mix of public and private market holdings to ensure long-term...
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Full Time Project Specialist
hace 4 semanas
Juárez, Juárez, Chih., México OutWorkem Digital A tiempo completoSEO Specialist (Full-Time, Remote) Company: Outwork'em Digital Remote (South America) Full-Time Outwork'em Digital is a results-driven digital marketing agency specializing in SEO, website development, and lead generation across North America. 80% of our clients are partners with HVAC companies, contractors, healthcare providers, and home service...
