Account specialist
hace 1 semana
About the Role We are looking for a Subject Matter Expert (SME) to act as a trusted point of contact and consultative resource for account representatives and management. This position supports handling customer and client inquiries about products, resources, or services, ensuring alignment with organizational and client goals. It is a dynamic role that combines technical expertise, leadership, and collaboration. Key Responsibilities Serve as the primary client contact for escalated requests Own and manage specific processes, projects, or specialty groups Monitor quality, productivity, and performance of account representatives Provide coaching, feedback, and consultative support Identify trends and recommend process improvements Handle customer interactions via social media, chat, phone, or email Collaborate with internal/external teams to update databases and reports Assist with training development and facilitation Serve as a resource for product knowledge and technical systems Perform administrative duties such as reporting and documentation Qualifications High school diploma or GED (Bachelor’s degree preferred) Minimum 2 years of experience in a contact center environment; supervisory experience preferred Proficient in Microsoft Office and advanced Excel skills Strong organizational and multitasking abilities Excellent communication and problem-solving skills Ability to read, write, and speak French and/or Spanish fluently may be required Healthcare experience and relevant licenses may be required based on program needs Core Values Integrity | Collaboration | Accountability | Passion | Innovation | Courage
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Account Specialist
hace 4 días
Colonia Polanco, México Thomson Reuters A tiempo completo**Account Specialist** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join our team and work...
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Customer Account Specialist
hace 20 horas
Miguel Hidalgo, México PepsiCo A tiempo completoOverview: **Customer Account Specialist, Customer Integration Center** **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part...
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Account specialist
hace 2 semanas
Polanco, México HCLTech A tiempo completoAbout the RoleWe are looking for a Subject Matter Expert (SME) to act as a trusted point of contact and consultative resource for account representatives and management. This position supports handling customer and client inquiries about products, resources, or services, ensuring alignment with organizational and client goals. It is a dynamic role that...
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Account specialist
hace 2 semanas
Polanco, México HCLTech A tiempo completoAbout the RoleWe are looking for a Subject Matter Expert (SME) to act as a trusted point of contact and consultative resource for account representatives and management. This position supports handling customer and client inquiries about products, resources, or services, ensuring alignment with organizational and client goals. It is a dynamic role that...
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Account specialist
hace 1 semana
Polanco, México HCLTech A tiempo completoAbout the Role We are looking for a Subject Matter Expert (SME) to act as a trusted point of contact and consultative resource for account representatives and management. This position supports handling customer and client inquiries about products, resources, or services, ensuring alignment with organizational and client goals. It is a dynamic role that...
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Account specialist
hace 2 semanas
Polanco, México HCLTech A tiempo completoAbout the Role We are looking for a Subject Matter Expert (SME) to act as a trusted point of contact and consultative resource for account representatives and management. This position supports handling customer and client inquiries about products, resources, or services, ensuring alignment with organizational and client goals. It is a dynamic role that...
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Ecommerce Account Specialist
hace 1 semana
Miguel Hidalgo, Ciudad de México HARMAN International A tiempo completoA Career at HARMAN LifestyleWe're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and RevelUnite your passion for audio...
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Manager, Account Specialist
hace 4 días
Colonia Polanco, México Thomson Reuters A tiempo completo**Manager, Account Specialist** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! This role is critical in driving strategies focused on renewal attainment, customer retention, and enhancing the overall customer...
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Account specialist
hace 2 semanas
Polanco, Ciudad de México HCLTech A tiempo completoAbout the RoleWe are looking for aSubject Matter Expert (SME)to act as a trusted point of contact and consultative resource for account representatives and management. This position supports handling customer and client inquiries about products, resources, or services, ensuring alignment with organizational and client goals. It is a dynamic role that...
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Customer Account Specialist
hace 5 días
Miguel Hidalgo, México PepsiCo A tiempo completoOverview: **We Are PepsiCo!** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the...
