Account specialist
hace 2 semanas
About the Role We are looking for a Subject Matter Expert (SME) to act as a trusted point of contact and consultative resource for account representatives and management. This position supports handling customer and client inquiries about products, resources, or services, ensuring alignment with organizational and client goals. It is a dynamic role that combines technical expertise, leadership, and collaboration. Key Responsibilities Serve as the primary client contact for escalated requests Own and manage specific processes, projects, or specialty groups Monitor quality, productivity, and performance of account representatives Provide coaching, feedback, and consultative support Identify trends and recommend process improvements Handle customer interactions via social media, chat, phone, or email Collaborate with internal/external teams to update databases and reports Assist with training development and facilitation Serve as a resource for product knowledge and technical systems Perform administrative duties such as reporting and documentation Qualifications High school diploma or GED (Bachelor’s degree preferred) Minimum 2 years of experience in a contact center environment; supervisory experience preferred Proficient in Microsoft Office and advanced Excel skills Strong organizational and multitasking abilities Excellent communication and problem-solving skills Ability to read, write, and speak French and/or Spanish fluently may be required Healthcare experience and relevant licenses may be required based on program needs Core Values Integrity | Collaboration | Accountability | Passion | Innovation | Courage
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Account Specialist
hace 4 días
Colonia Polanco, México Thomson Reuters A tiempo completo**Account Specialist** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join our team and work...
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Account specialist
hace 2 semanas
Polanco, México HCLTech A tiempo completoAbout the RoleWe are looking for a Subject Matter Expert (SME) to act as a trusted point of contact and consultative resource for account representatives and management. This position supports handling customer and client inquiries about products, resources, or services, ensuring alignment with organizational and client goals. It is a dynamic role that...
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Account specialist
hace 2 semanas
Polanco, México HCLTech A tiempo completoAbout the RoleWe are looking for a Subject Matter Expert (SME) to act as a trusted point of contact and consultative resource for account representatives and management. This position supports handling customer and client inquiries about products, resources, or services, ensuring alignment with organizational and client goals. It is a dynamic role that...
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Account specialist
hace 2 semanas
Polanco, México HCLTech A tiempo completoAbout the Role We are looking for a Subject Matter Expert (SME) to act as a trusted point of contact and consultative resource for account representatives and management. This position supports handling customer and client inquiries about products, resources, or services, ensuring alignment with organizational and client goals. It is a dynamic role that...
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Account specialist
hace 2 semanas
Polanco, Ciudad de México HCLTech A tiempo completoAbout the RoleWe are looking for aSubject Matter Expert (SME)to act as a trusted point of contact and consultative resource for account representatives and management. This position supports handling customer and client inquiries about products, resources, or services, ensuring alignment with organizational and client goals. It is a dynamic role that...
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Manager, Account Specialist
hace 4 días
Colonia Polanco, México Thomson Reuters A tiempo completo**Manager, Account Specialist** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! This role is critical in driving strategies focused on renewal attainment, customer retention, and enhancing the overall customer...
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Director Account Specialist
hace 4 días
Colonia Polanco, México Thomson Reuters A tiempo completohe Director, Account Specialist position plays a critical role in leading the account specialist team and ensuring smooth customer operations. This role involves driving the team to assist with sales, upsells, cross-sells, and supporting the renewal process while delivering exceptional customer service. The Director will lead a team of Managers and Account...
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Account specialist
hace 1 semana
Polanco, Miguel Hidalgo, D.F., México HCLTech A tiempo completoAbout the Role We are looking for a Subject Matter Expert (SME) to act as a trusted point of contact and consultative resource for account representatives and management. This position supports handling customer and client inquiries about products, resources, or services, ensuring alignment with organizational and client goals. It is a dynamic role that...
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Accounting & Ap Specialist - Mexico
hace 3 semanas
Colonia Polanco, México Hamilton Beach Brands, Inc. A tiempo completo**AP & Accounting Specialist - Mexico**Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances, has an opening for an AP & Accounting Specialist. This position will be located in our Mexico City, MX office and will be responsible for managing the general accounting in our Mexico City...
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Account Manager
hace 7 días
Colonia Polanco, México HH Global A tiempo completoHH Global is a global marketing services group specializing in the execution of print, digital and retail media. Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment. With offices across Europe,...
