Marketing Specialist of Connected Cars

hace 2 semanas

Ciudad de México Nissan Motor Iberica SA A tiempo completo

Marketing Specialist of Connected Cars (temporary) page is loaded Marketing Specialist of Connected Cars (temporary) Apply locations México City, Ciudad de Mexico - Mexico time type Full time posted on Posted 2 Days Ago job requisition id R00165988

At Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to real-life.

This key strategic position is the “guardian of connected services customer”. As a Specialist, you will support in the management of Vehicle Connected Services programs’ Marketing activities, customer experience, call center supervision, CRM activities, program enhancements, and others.

Key Responsibilities:

• Ensure all Vehicle Connect Services projects follow provide the best customer experience possible, standardized Marketing communications, dealer support, training, and call center service.

• Make sure to follow up KPIs on enrollment, renewals, services usage.

• Gather all necessary information from the functions to understand what needs to be challenged, specially focused on excellent customer experience and communications.

• Support to validate commercial offer changes for all programs’ renewals as well as app improvements / changes with proper timing.

• Support to secure vehicle launching (with connected services).

• In charge of Marketing materials updates and new editions (brochure, pocket guide, quick guide, technical spec sheet) and website.

• Manage multiple complex projects at same time and introduce methods to enhance the current processes.

_Qualifications_

Education/Certifications:

  • Bachelor’s degree: Marketing or Business-related or Industrial / IT Engineer, or similar field.

Professional Experience:

  • 1 – 2 years desired experience in marketing with technology orientation.

  • Desirable experience in Customer Experience CX.

  • Language: Advanced level English.

Must have:

• Capable to understand, manage and explain connected services (how to use a smartphone with proficiency, apps configuration, basic digital) and market automotive connected services conditions.

• Excellent planning and organization competences.

• Excellent attitude towards solving problems, new challenges every day.

• High tolerance to frustration.

• Excellent oral, written, and interpersonal communication skills.

• Results oriented.

• Strong analytical skills.

Nice to have:

• Driver’s license.

• High focus on detail.

• Availability to travel within Nissan offices and dealers nationwide.

Computer Skills:

• Microsoft Office advanced knowledge (Excel, PowerPoint, Word, Outlook, Project).

• Desired: Databases (Tableau).

Competencies:

• Active learner.

• Highly proactive.

• Transparency.

• Team-working and problem solving.

• Flexibility and self-taught.

What we offer

As a member of our team, you will have access to many of our benefits - because we want you to feel cared for, supported, and engaged at Nissan. Alongside comprehensive career development and learning opportunities, you will also have access to a wide range of employee benefits.

Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.

-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

México City Ciudad de Mexico Mexico

Nissan is more than a car company. We are an innovation company. We take the most innovative thinking in the industry and combine it with performance, value, efficiency, safety and style. The result: Cars that thrill you every time you get behind the wheel.

With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives of our employees and customers alike.

#J-18808-Ljbffr

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