Customer Success Coordinator/Account Manager

hace 2 días

México Headshots.com A tiempo completo

Trusted by enterprise clients such as Boeing, Netflix, and American Express, we produce studio-quality headshots from smartphone images—backed by world-class production and technology. com is seeking a Customer Success Coordinator to support post-launch customer engagement, account coordination, and internal systems upkeep. This role helps ensure a smooth, high-quality experience for customers through consistent execution and strong coordination across teams.

Customer Engagement & Account Support

Serve as a day-to-day point of contact for assigned team accounts after launch, handling questions, updates, and general account support.

Escalate complex issues or commercial conversations to senior leadership as needed.

Training & Enablement Support

Lead or co-lead admin and team training sessions on how to submit usable photos (lighting, framing, attire, common errors).

Manage live Q&A during trainings using prepared materials and documented best practices.

Capture recurring questions and feedback to improve documentation and training assets over time.

Account Management & Operational Advocacy

Serve as a coordination point across Customer Success, Production, and internal teams to ensure customer uploads and deliverables move smoothly through established workflows.

Maintain regular update cadences and ensure files, approvals, and records are accurately tracked and archived.

Partner with Product and Engineering to define requirements and support the transition from manual tracking to more scalable, automated systems over time.

CRM & Data Hygiene (Pipedrive)

3+ years in customer success, operations, sales ops, or administrative support.

~ Experience working with CRMs (Pipedrive, Salesforce, or similar).

~ Comfortable coordinating across Customer Success, Production, Sales, and Dev.

~ Experience running customer trainings or onboarding sessions.

Familiarity with SaaS-style account management or subscription services.

This position is not just support—it is a force multiplier. By owning recurring customer and data workflows, this role directly enables Headshots.

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