Client Services Rep/Office Services

About ICP ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L'Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
We're A People First Company
We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
Do you thrive on breaking through challenges and excelling in competitive environments? The Digital Asset Coordinator plays a pivotal role in supporting the implementation of our client's Digital Asset Management system (DAM) and delivering with excellence to our client's content ecosystem, focusing on Marketing asset management, to support strategic goals. As a Specialist, this role will focus on Digital Asset Management services as an integral function in day-to-day asset management operations. You will manage, enrich and quality assure assets across brands/products, host user training sessions, and share industry best practices. You are responsible for various content-related activities. This role supports a global company where attention to detail, customer service, governance, and support are crucial. A proficient team player who strives to support a team driven toward achieving objectives. Works closely with other team members to support clear guidelines and goals aimed at achieving common objectives and ensuring global standardization.
This is a hybrid role based in Mexico City, reporting to the Global Operations Manager.
Deliver system and user training
Raise incident tickets to technical support
Entry, tagging and quality assurance of incoming assets for global distribution platforms
Support in providing reporting to stakeholders on platform usage metrics and KPIs
Execute day-to-day tasks, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functioning
Participate in training to ensure alignment with organizational goals
Provide exceptional customer service to the client and their vendors
Collaborate with global cross-functional teams to learn best practices.
Be a strong team player with your direct team and global partners
Work with team members to problem solve and consult with account leadership as required
Build a good understanding of clients' business issues, industry, competitors, and brands
Where required, collaborate with brand team and agencies stakeholders to ensure content and campaigns are delivered on time and meet quality standards
Requires a BA/BS and a minimum of 1-2 years' experience in marketing, commerce and/or creative technologies or related field, including a minimum of 1 year's experience in a client-facing agency or consulting role.; 1-2 years' industry experience in media, digital asset management, librarian sciences or archives preferred but not required
~1-2 years' experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required
~ Strong Microsoft Office skills, particularly with large data sets in Excel
~ Understanding of project management principles
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