![ABB Schweiz AG](https://media.trabajo.org/img/noimg.jpg)
Global IS Consumer Insights Manager
hace 2 meses
Global IS Consumer Insights Manager Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
In this role you will be responsible for delivering and to orchestrating the delivery of IS Service Line operations activities. You will coordinate and supervise internal resources for the effective delivery and operational performance of the services in scope ensuring continuous improvement and compliance.
This position reports toIS Head of Consumer Experience
Your responsibilities- Collaboration with a broad set of internal and external stakeholders to translate Consumer experience insights into actionable proactive and preventive improvement measures.
- Provide strategic direction and vision for the areas under supervision, aligning them with the overall organizational objectives and priorities.
- Uses pre-defined global Key Performance Indicators (KPIs) and other metrics aiming to measure the efficiency and effectiveness of proactive and preventive measures.
- Is accountable for the development and maintenance of appropriate IS capabilities within the Consumer Insights department, ensuring alignment to agreed goals and compliance with ABB policies.
- Fosters a strong partnership with CX Leaders and other IS functions to ensure that analytics insights are leveraged to continuously improve Consumer experience and productivity.
- Manages a team of highly effective IS professionals, demonstrating consumer centricity, proactive attitude, and a continuous improvement mindset.
- Bachelor’s Degree in Computer Science or Business Administration or a related discipline.
- Master’s Degree preferred.
- + 10 years of relevant experience.
- 5 years of global experience in senior management and leadership roles connected to technology, data analytics, AI and Voice of Customer/Business relationship management.
- Expert knowledge in data analytics, advanced analytics, artificial intelligence and automation solutions.
- Passionate about Consumer Experience (CX) (Internal employees).
- Strong communication and leadership skills as well as ability to influence others to drive tangible results and improvements.
- Experience in leveraging artificial intelligence technologies to enhance productivity is desirable.
- Data process mining (how processes can be improved to identify problems and deliver improvements).
- Knowledge in AI, ITSM, Data Process mining technologies is preferred.
- Experience with best-in-class data analysis and visualization tools.
- Deep understanding of consumer needs (Internal employees).
- Demonstrated ability to effectively manage multiple simultaneous projects and deliverables.
- Solid understanding and practical experience in consumer-facing IT service management
- Define strategies, mobilize people to achieve strategies, define projects, plans to achieve objectives.
- Stakeholder management; business communication for all levels.
- Advanced English Level.
- Availability to travel.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website Work model: hybrid #LI-hybrid
#J-18808-Ljbffr-
IS User Access Practice Manager
hace 3 semanas
San Luis Potosí, S.L.P., México ABB Schweiz AG A tiempo completoIS User Access Practice Manager Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
IS Communication Content Specialist
hace 2 meses
San Luis Potosí, S.L.P., México ABB Schweiz AG A tiempo completoIS Communication Content Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
IS User Access Practice Manager
hace 3 semanas
San Luis Potosí, S.L.P., México ABB Schweiz AG A tiempo completoIS User Access Practice Manager Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
IS Network Service Specialist
hace 3 semanas
San Luis Potosí, S.L.P., México ABB Schweiz AG A tiempo completoIS Network Service Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Staff Adjuster
hace 3 semanas
San Luis Potosí, San Luis Potosí, México FM Global A tiempo completoFM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research;...
-
Staff Adjuster
hace 1 semana
San Luis Potosí, San Luis Potosí, México FM Global A tiempo completoFM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research;...
-
Site Specialist
hace 1 mes
San Luis Potosí, S.L.P., México ABB Schweiz AG A tiempo completoSite Specialist - Robotics Consumer Industries Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
-
Associate Project Manager
hace 2 meses
San Luis Potosí, S.L.P., México ABB Schweiz AG A tiempo completoAssociate Project Manager - Automotive Industries Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
-
Category Manager
hace 2 meses
San Luis Potosí, S.L.P., México ABB Schweiz AG A tiempo completoCategory Manager Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...
-
Underwriter
hace 4 semanas
San Luis Potosí, San Luis Potosí, México FM Global A tiempo completoFM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research;...
-
Underwriter
hace 1 semana
San Luis Potosí, San Luis Potosí, México FM Global A tiempo completoFM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research;...
-
General Manager
hace 2 semanas
san luis potosí, México Universal Logistics Holdings, Inc. A tiempo completoAmerican President LinesAyerGeneral Manager Ciudad de México, Distrito Federal Casa Polanco Hotel Ayer Email Casa Polanco Boutique Hotel is a luxury hotel located in the prestigious Polanco neighborhood in Mexico City, Mexico. Situated across from Parque Lincoln, Casa Polanco offers an intimate and... Leer más...General Manager Yucatán,...
-
General Manager
hace 1 semana
san luis potosí, México Universal Logistics Holdings, Inc. A tiempo completoAmerican President LinesAyerGeneral Manager Ciudad de México, Distrito Federal Casa Polanco Hotel Ayer Email Casa Polanco Boutique Hotel is a luxury hotel located in the prestigious Polanco neighborhood in Mexico City, Mexico. Situated across from Parque Lincoln, Casa Polanco offers an intimate and... Leer más...General Manager Yucatán,...
-
Associate Project Manager
hace 2 meses
San Luis Potosí, S.L.P., México ABB Schweiz AG A tiempo completoAssociate Project Manager Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
IS Trainee
hace 2 semanas
San Luis Potosi, México MX01 Valeo Sistemas Electricos SA de CV A tiempo completoValeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...
-
General Manager
hace 4 semanas
san luis potosí, México Universal Logistics Holdings, Inc. A tiempo completoAmerican President Lines Ayer General Manager Ciudad de México, Distrito Federal Casa Polanco Hotel Ayer Email Casa Polanco Boutique Hotel is a luxury hotel located in the prestigious Polanco neighborhood in Mexico City, Mexico. Situated across from Parque Lincoln, Casa Polanco offers an intimate and... Leer más... General Manager ...
-
General Manager
hace 1 semana
san luis potosí, México Universal Logistics Holdings, Inc. A tiempo completoAmerican President Lines Ayer General Manager Ciudad de México, Distrito Federal Casa Polanco Hotel Ayer Email Casa Polanco Boutique Hotel is a luxury hotel located in the prestigious Polanco neighborhood in Mexico City, Mexico. Situated across from Parque Lincoln, Casa Polanco offers an intimate and... Leer más... General Manager ...
-
IS Trainee
hace 1 mes
San Luis Potosi, México Valeo A tiempo completoValeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...
-
IS Trainee
hace 1 semana
San Luis Potosi, México Valeo A tiempo completoValeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...
-
San Luis Potosí, S.L.P., México ABB Schweiz AG A tiempo completoIS D2C CoE High Severity Incident Management Operations Expert Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...