IT Engagement Manager with Waterfall and ERP experience

hace 2 semanas

Juárez Juárez Chih, México Ampstek A tiempo completo

Title: IT Engagement Manager Location: 100% Remote
Job Type: Contract

Skills – Project Manager/Engagement manager/Program manager, Waterfall, budgeting , Scrum Must, Agile knowledge , Scrum/PMP certification, Spanish speaking must


PMP Certified (or similar 3+ yr min EM / PM experience)
● Strong communication skills, both written and verbal - ability to lead (and redirect as needed) a dynamic 2-way discussion with the customer specific to their project scope, requirements and questions
● Ability to lead a team and navigate / succeed in a weak matrixed organization with various internal stakeholders (mgmt, resource mgrs, partner ecosystem, shared services, services sales, SAs) all with different priorities.
● Finding new opportunities when there are misalignments in scope, budget, timeline, expectations, etc
● Ability to work with client executives and manage escalations and situations dynamically.

Review Salesforce opportunity including SOW, QQ, services notes and assign resources included in salesforce account record
● Conduct internal KT with Account team (AE, CSM, TAM, Assist)
● Complete project setup tasks
● Project Google folder (to save all project collateral ~e.g. notes, recordings, sign-off emails, WSRs, etc.)
● Create initial project schedule & set up tool (Smartsheet/Asana/Google Sheets, etc.)
● Internal Slack channel
● Weekly internal delivery team meeting

• Conduct internal KT with Delivery team (validate scope & budgeted hours)
• Conduct Intro call with Customer PM (customer and project dependent)
• Schedule, prepare, conduct project Kick-off
• Set customer expectations (SOW review (including key assumptions), cancellation policy, escalation prossscess, change order process, on-hold process, WAR projects, WSR contents, etc.)
• Facilitate review of the project schedule with ZD Delivery and Customer teams
• Schedule & facilitate weekly project status meetings with Customer team
• Distribute agenda to Delivery and Customer teams
• work with ZD delivery team to determine who will own for each meeting
• Facilitate weekly internal ZD Delivery team meeting (can be done via Slack if sufficient)
• Escalate overallocation of resources to Delivery Managers*
• Prepare & send Weekly Status Report (include Customer, ZD Delivery, ZD Account teams)
• Review & confirm key project milestones (internally & externally)
• Update & publish project schedule weekly
o Coordinate dates with ZD Delivery team

• Manage changes to scope, budget, deliverables via Change Order process
• Distribute Testing Best Practices Overview
• Schedule & facilitate Testing Overview meeting
o Distribute updated Testing Workbook to Customer Project Team
• Promote Zendesk and look for expansion opportunities (increase scope, services, leverage all T&M budget, etc.)
• work with ZD delivery team to determine who will own for each meeting
• Plan & facilitate Cutover Checklist review meeting (include relevant Customer and ZD Delivery team members)
• Validate go-live plan with Customer and ZD Delivery teams
• work with ZD delivery team to determine who will own for each meeting
• Complete Project Closeout process including but not limited to:
Salesforce Success Object (including CSAT survey)
• Conduct Internal Handoff with Account (AE, CSM, TAM, PSE) and Delivery teams (via slack or meeting as appropriate)
• o Includes Delivery, Account, Pre-Sales teams

  • IT Specialist

    hace 3 semanas

    Juárez, Juárez, Chih., México McLarens A tiempo completo

    McLarens is seeking an experienced IT Project Management Specialist to support the growth and maturity of its IT PMO function. This role combines hands-on project execution with the responsibility to establish, sustain, and improve project management processes across the IT organization. The ideal candidate will have a deep understanding of both Agile and...

  • IT Specialist

    hace 3 semanas

    Juárez, Juárez, Chih., México McLarens A tiempo completo

    McLarens is seeking an experienced IT Project Management Specialist to support the growth and maturity of its IT PMO function. This role combines hands-on project execution with the responsibility to establish, sustain, and improve project management processes across the IT organization. The ideal candidate will have a deep understanding of both Agile and...

  • IT Functional Lead

    hace 3 días

    Juárez, Juárez, Chih., México Compucom A tiempo completo

    Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! The Business Systems...

  • IT Sales Manager

    hace 1 semana

    Juárez, Juárez, Chih., México Algorithm Data AI A tiempo completo

    Company Description Algorithm DATA AI is a digital consulting and technology services company specializing in software development, digital transformation, cloud solutions, system integration, and IT services. We partner with organizations to design, build, and scale technology solutions that drive efficiency, innovation, and business growth. Our teams...

  • IT Engagement Manager

    hace 2 semanas

    Juárez, Juárez, Chih., México Ampstek A tiempo completo

    PMP Certified (or similar 3+ yr min EM / PM experience) ● Strong communication skills, both written and verbal - ability to lead (and redirect as needed) a dynamic 2-way discussion with the customer specific to their project scope, requirements and questions ● Ability to lead a team and navigate / succeed in a weak matrixed organization with various...

  • IT Project Management Specialist

    hace 3 semanas

    Juárez, Juárez, Chih., México McLarens A tiempo completo

    Summary: McLarens is seeking an experienced IT Project Management Specialist to support the growth and maturity of its IT PMO function. This role combines hands-on project execution with the responsibility to establish, sustain, and improve project management processes across the IT organization. The ideal candidate will have a deep understanding of both...

  • IT Manager

    hace 3 semanas

    Ciudad Juárez, México Datamark, Inc. A tiempo completo

    DATAMARK, Inc. is seeking a knowledgeable and strategic IT Manager to lead our IT department. This role is pivotal in ensuring the effectiveness of our technology systems and infrastructure. The IT Manager will oversee IT projects, evaluate new technologies, and manage daily IT operations to support the organization’s goals.**Requirements**:- Bachelor's...

  • IT-ERP Analyst Leader

    hace 5 horas

    Ciudad Juárez, Chih., México Electro Componentes de Mexico S.A. de C.V. A tiempo completo

    Key Functions:Provide ERP support across Supply Chain and Finance areas.Collaborate with functional teams to optimize processes, gather needs, and define business requirements.Translate functional requirements into technical specifications for the IT development team.Coordinate the end-to-end implementation cycle: from requirements gathering, IT...

  • Global IT Manager

    hace 6 horas

    Ciudad Juárez, Chih., Mexico ARSAN International Consulting Group A tiempo completo

    Global IT Manager - MX (Hybrid)We are seeking a highly skilled and experienced Global IT Manager to join our world-class client's team for a start-up operation. The ideal candidate will be responsible for overseeing and managing our global IT operations, ensuring the smooth and efficient functioning of all IT systems and infrastructure. This role requires a...

  • Social Media Manager and Content Creator

    hace 4 días

    Juárez, Juárez, Chih., México Elektra USA A tiempo completo

    Reports To: Sr Manager, Marketing & Communications Collaborates With: Creative Team, Product Team, Marketing Operations, Influencer Partners, U.English + Spanish (Bilingual required) Elektra Go is seeking a bilingual Social Media Manager & Content Creator responsible for managing social media strategy, producing content, developing content calendars and...