Customer Support Representative
hace 2 semanas
At Keep, we embarked on a mission started by a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology?
This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from credit cards to deposit accounts, currency conversions, and revenue financing.
With a team of seasoned global startup veterans with successful exits, Keep is committed to leading the charge as Canada's next-generation fintech institution. Backed by VCs in the fintech sector, we're racing ahead, expanding our reach and impact like never before.
About the Role:Join our dedicated team at Keep as a Customer Support Specialist, where your exceptional communication skills and problem-solving abilities will be crucial in ensuring our customers receive the highest level of support and satisfaction. You'll play a key role in resolving inquiries and issues promptly and effectively, contributing to the overall success of our customer service initiatives.
Respond to customer inquiries via various communication channels, including email, chat, and phone, providing timely and helpful assistance to address their needs.
Utilize your expertise to effectively resolve customer issues, ensuring their concerns are handled with the utmost care and efficiency.
Offer comprehensive product support and training to customers, guiding them through the features and functionalities of our innovative fintech solutions.
Collaborate closely with cross-functional teams, fostering a customer-centric approach and ensuring that customer feedback is effectively communicated and addressed.
Identify and escalate technical issues to the appropriate teams, working diligently to ensure prompt resolution and customer satisfaction.
Actively contribute to the continuous improvement of customer support processes and procedures, advocating for enhancements that streamline customer interactions and elevate the overall support experience.
Who You Are:You have 1-2 years of experience in customer support, ideally within the fintech or startup industry, demonstrating your understanding of the unique needs and demands of this dynamic sector.
Your exceptional communication skills, both written and verbal, enable you to effectively engage with customers and provide comprehensive support.
Strong problem-solving skills and the ability to work independently empower you to handle customer issues with confidence and efficiency.
Your familiarity with CRM systems and various support tools allows you to navigate customer interactions seamlessly and ensure a streamlined support process.
Detail-oriented and dedicated to delivering high-quality work, you consistently strive to exceed customer expectations and provide unparalleled support.
Your passion for fintech and the financial industry drives your commitment to delivering exceptional customer service and contributing to the success of our innovative financial solutions.
Why You Should be Excited About This Role:Shape the future of Canadian fintech with a key role in our transformative mission.
Drive data strategies and initiatives, contributing significantly to our growth trajectory.
Join a dynamic team of passionate professionals making a lasting impact in the fintech landscape.
Work with a dedicated crew that values innovation, collaboration, and continual growth.
Influence how businesses perceive and utilize cross-border banking solutions in Canada.
Why Join Keep?We're obsessed with investing in data-driven solutions and cutting-edge technologies.
Be a part of a team that's rewriting the playbook for the Canadian fintech industry.
Data is the fuel for our growth engine, and you'll be in the driver's seat shaping our data strategies.
Embrace a fully inclusive and remote-friendly company culture that values diversity and work-life balance.
Help us bring modern banking solutions to businesses, reshaping the banking experience for our customers.
Why This Might Not Be a Good Fit:If you're a stickler for a highly structured environment with constant hand-holding, you might find our culture of autonomy and trust a bit different.
If you're more of a slow-and-steady-wins-the-race kind of person, our fast-paced, dynamic environment might be a bit of a rollercoaster.
Given the nature of our industry and our rapid growth, ambiguity, and uncertainty are all part of the ride. If you prefer clear-cut structures or roles, you might find our dynamic environment a bit too adventurous.
Collaboration is the heartbeat of Keep, and if you prefer to work in your own little bubble without engaging with the wider team, you might find our approach to teamwork a tad unconventional.
What’s the Interview Process Like?Initial People Screening to understand your experience and ensure a cultural fit.
Get on a call with Thomas , our startup master and Operations Lead
Dive into an Exercise and Presentation, where you'll showcase your skills through a comprehensive project.
References.
Want to Learn More?Head over to our webpage to discover more about us. Take a peek at our Glassdoor profile to see what our Keepers are saying, and stay tuned for exciting updates on our LinkedIn page.
#J-18808-Ljbffr-
Customer Support Representative
hace 1 mes
Ciudad de México HighLevel Inc. A tiempo completo**Location**: This is a 100% remote opportunity for applicants residing in Mexico. **Schedule**: This is a full-time, 40 hours per week position. Open availability is needed and we have shifts available that span mornings, afternoons, evenings, and weekends. **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies &...
-
Customer Support Representative
hace 22 horas
México Cargobase A tiempo completoCargobase is looking for a **Customer Support Representative **to help us build a center of excellence in Mexico. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve...
-
Customer Services Representative Support
hace 5 horas
México Watlow Electric Manufacturing, Inc. A tiempo completoUna oportunidad de crecer con nosotros ¿Disfrutarías trabajar en el acelerado mundo de la tecnología industrial? Si es así, te tenemos una oportunidad sobresaliente para unirte a nuestro Equipo Watlow, donde trabajamos con muchas de las más grandes compañías como líderes en tecnología y soluciones. Estamos generando impactos positivos cada día que...
-
Customer Service Representative
hace 2 días
Ciudad de México Worldwide Recruiter A tiempo completoWe are looking for hundreds of customer service representatives. “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation: USD 3 - 5/hour. + Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...
-
Customer Service Representative
hace 2 días
Ciudad de México Worldwide Recruiter A tiempo completoWe are looking for hundreds of customer service representatives. “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation: USD 3 - 5/hour. + Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...
-
Customer Support Representative
hace 4 días
Ciudad de México HUBTEK A tiempo completo**Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world **since 2018** and we want to...
-
Customer Support Representative
hace 1 semana
México Quarks A tiempo completoQuarks employs more than 180 like-minded, motivated professionals who share our values and help us improve our products every day, staying at the top among competitors in their niche. Now we are looking for an experienced person to fill the position of **Customer Support Representative**, who will be able to strengthen the Support team. We expect that such...
-
Customer Service Representative
hace 1 semana
Ciudad de México Ford A tiempo completoHybrid schedule We are looking for customer service representatives who will be responsible for taking inbound customer phone calls from Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction. Representatives will navigate multiple systems to resolve many and varied phone calls...
-
Customer Service Representative
hace 17 horas
Ciudad de México Worldwide Recruiter A tiempo completoWe are looking for hundreds of customer service representatives. “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation: USD 3 - 5/hour. + Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...
-
Customer service representative
hace 2 días
Ciudad de México Torre Labs Inc. A tiempo completoWe are looking for hundreds of customer service representatives. 🚀-Evolving the BPO services and helping with our clients´ needs to a whole new level. 🦜?💰 Compensation: USD 3 - 5/hour.+ Holiday pay (up to 2x pay rate).🌎 Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...
-
Customer Support Representative
hace 7 días
Ciudad de México Keep A tiempo completoUpload your resume here to autofill key application fields. Full Name Email or drag and drop here LinkedIn Profile URL Mobile Number (Please include country code) Location (City) Gender Pronouns (She/Her/Hers, He/Him/His, They/Them/Theirs, etc.) Please rate your written and verbal communication skills in English Native Professional Intermediate...
-
Customer Care Support Representative
hace 7 días
Santiago de Querétaro, México Kerry A tiempo completoThe Customer Care Support Representative is responsible for supporting delivery of a world class customer experience to our customers. Delivering critical support in line with agreed service levels for the overall Customer Care organization. Demonstrating ownership & accountability, ensuring customer requirements related to TechDoc requests are efficiently...
-
Sales/customer Service Representative
hace 5 días
Ciudad Juarez, México KTBlack Services A tiempo completoKT Black looking for Sales/Customer Service (BD) Representative Sales/Customer Service (BD) Representative profile. - Call center experience is a plus. - Sales experience. - Customer service experience. - Microsoft office experience. - Bachelore’s degree in humanities - Fully bilingual - Strong communications and oral abilities - Enthusiastic - Able to...
-
Customer Service Representative
hace 5 horas
México Watlow Electric Manufacturing, Inc. A tiempo completoUna oportunidad de crecer con nosotros ¿Disfrutarías trabajar en el acelerado mundo de la tecnología industrial? Si es así, te tenemos una oportunidad sobresaliente para unirte a nuestro Equipo Watlow, donde trabajamos con muchas de las más grandes compañías como líderes en tecnología y soluciones. Estamos generando impactos positivos cada día que...
-
Customer Service Representative
hace 6 días
México Avery Dennison A tiempo completoCompany Description **Job Description**: For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team as **Customer Service Representative** **What we can offer you! Your Role**: As Customer Service Representative you will further develop current and...
-
Customer Service Representative
hace 3 días
Ciudad de México Sagan A tiempo completoJob Title: Customer Service RepresentativeLocation: Remote (EST Timezone) Work Schedule: Monday to Friday, 7 AM to 4 PM EST Job Description: The Customer Service Representative plays a vital role in ensuring customer satisfaction by booking service appointments and handling inquiries with professionalism and empathy. This position requires a team player who...
-
Customer Solutions Representative
hace 4 semanas
Ciudad de México Nexeo Plastics A tiempo completo**Customer Solutions Representative**: **Date**:Mar 7, 2023 **Location**: Mexico City, MEX, MX, 01210 **Company**:Nexeo Plastics Mexico City, México (MX-MEX) Mexico (MX) Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America,...
-
Bilingual customer service representative
hace 1 semana
Ciudad de México Manpower S.A. de C.V A tiempo completoMain functions: Sector: Human Resources, Share center, call center with HR background To give support to questions or issues related to the human resources department to employees in the United States and other parts of the world. This position should be more focused on customer service profiles. It will be a plus if the candidates have knowledge in human...
-
Customer Service Representative
hace 4 horas
Ciudad de México Invicta Stores A tiempo completoThe Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to managerial team when necessary. Our Customer Service Representatives are the first point of contact, so we are interested in individuals with a commitment to customer satisfaction and an...
-
Customer Support Representative
hace 7 días
Ciudad de México OpenTable A tiempo completoCustomer Support Representative - Bilingual (Mexico City Office) Apply Now Customer Support Representative - Bilingual (Mexico City Office) at OpenTable Mexico City, MX *This position is set to start on July 15, 2024 for training out of our Mexico City office* With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable,...
