Customer Care Support Representative

hace 4 semanas


Santiago de Querétaro, México Kerry A tiempo completo

The Customer Care Support Representative is responsible for supporting delivery of a world class customer experience to our customers. Delivering critical support in line with agreed service levels for the overall Customer Care organization. Demonstrating ownership & accountability, ensuring customer requirements related to TechDoc requests are efficiently & accurately processed within agreed timelines with clear connectivity and collaboration with the wider team to enable proactive end-to-end case management.

Key responsibilities

Daily Task: -Sales Order Management in SAP (VA01)

-Continued excellence activities to improve current procedures

-Queue monitoring in SalesForce -Report and data maintenance

-Constant collaboration and effective communication with NAMER team and other GBS team

Qualifications and skills

Related Experience: 1-3 years

Education Background: Business Administration, International Business.

Customer Service mentality.

Knowledge and Skills:

MS Office

SAP ECC / MDG

English proficiency

Salesforce

Analytical Thinking

Problem Solving

Skilled communicator



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