Remote Program Manager

hace 1 semana

Ciudad de México HiredSupport A tiempo completo

Who We Are: HiredSupport is a premier USA-Based Business Process Outsourcing (BPO) company, transforming businesses since 2016. We support global companies across industries—from fast-scaling startups and top-tier SaaS brands to eCommerce platforms and retail distributors. With a focus on exceptional service delivery, we provide live chat, phone support, sales, and back-office solutions that boost customer satisfaction, reduce costs, and grow our clients' businesses. This role is a remote role and requires fluent written and verbal English and Spanish. We're looking for a highly organized, detail‐driven Program Coordinator to support one of our clients: a U.based distributor of professional salon products. You'll be helping to coordinate their education, events, and detailing programs across multiple territories. This role is perfect for someone who thrives in a structured environment, communicates confidently with brand partners and internal teams, and enjoys owning workflows from start to finish. You'll work closely with brand partners, field representatives, and internal leadership to ensure smooth execution of all detailing activities and education events. This includes coordinating schedules, managing communication, enforcing SOPs, and preparing post‐event evaluations. You'll also participate in a weekly standing meeting with senior management to review progress, flag issues, and identify opportunities. This is a remote , part‐time position (20 hours per week) with consistent responsibilities and long‐term potential. Coordinate all detailing activities with brand partners and field reps. Collaborate with brand partners to determine education sessions, territories, and associated offers or incentives. Oversee post‐event follow‐up, including performance evaluation and improvement recommendations. Serve as a key liaison between brand partners, field reps, and internal leadership. Participate in a weekly meeting with senior management to review plans, surface issues, and align on priorities. Strong organizational and project coordination skills. Self‐driven, reliable, and comfortable working independently in a remote environment. Part‐time: 20 hours per week Remote: Work from anywhere in Mexico Apply via LinkedIn or submit your resume through our website. Successful candidates will be invited for a virtual interview.

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