Team Lead of CX France

hace 4 semanas


México Factorial HR A tiempo completo
  • Team Lead of Account Management French Market
Team Lead of Account Management French Market
  • Permanent
  • Full time
  • 08005, Barcelona, Barcelona, Spain
  • Customer Experience/Account Manager

At Factorial we're looking for a Team Lead to join our French Customer Experience team and help us take the company to the next level.

In this role you will report directly to the Manager of Customer Experience France and team up with other Area Managers to spearhead our mission of creating for our French customers the highest satisfaction levels at every touchpoint.

We are looking for a person who wants to get involved and contribute innovative ideas and truly impact on the business future, mastering our upselling,retention , satisfaction, and activation plan for our existing clients.

Are you ready for the challenge?

  • Lead and guide a dedicated team of 8-10 Account Managers , fostering a culture of fun, well-being, teamwork and respect, with high performance, excellence, and achievement of set targets.
  • Regularly monitor team performance metrics , identifying areas for improvement, and implementing tailored strategies to drive your team and the business growth .
  • Active participation to develop and implement with your Area and the Talent teams robust recruitment and retention strategies to build the best teams.
  • Design, evaluate, analyse and execute innovative strategies and tactics aimed at maximizing customer retention, fostering upselling opportunities, and contributing significantly to overall revenue amplification .
  • Drive motivation within the team by providing consistent and constructive feedback , and fostering hands on leadership.
  • Collaborate cross-functionally with different teams , leveraging your insights and team's experiences to enhance product development, customer experience, and sales strategies.
  • French expert speaker and fluent in English , Spanish is a plus We are international
  • Proven experience Managing Customer oriented individual contributors; ideally in Customer Experience team, with a track record of driving customer retention and upselling. Other Sales,Customer Satisfaction, and similar experiences are highly valued
  • Tech Savvy Passion for technology, the digital world and innovation is a must
  • Strong analytical skills and a problem-solving mindset, data insights to drive informed decisions is key.
  • You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away
  • Ready to work in a fast-paced, less corporate, startup environment.
  • Eager to take ownership of the company and share improvement points (we have a culture of change)

Perks of being part of our team 

  • High growth, multicultural and friendly environment
  • Save expenses with Cobee and get your salary in advance with Payflow
  • Healthy life with Gympass ️ and Alan as private health insurance ????
  • Breakfast in the office, organic fruit and free caffeine and theine
  • Flexible schedules , pet Friendly and no dress code

Structured Career Paths & Salary from 40.000 to 50.000 OTEs.

Is this you? Come rock the world with us

Is this you ? Come rock the world with us


Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows , centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices.

  • We own it : We take responsibility for every project. We make decisions, not excuses.
  • We learn and teach : We're dedicated to learning something new every day and, above all, share it.
  • We partner : Every decision is a team decision. We trust each other.
  • We grow fast : We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Check our website

#J-18808-Ljbffr
  • Cx / UX Lead

    hace 2 meses


    Ciudad de México Santander A tiempo completo

    CX / UX Lead Country: Mexico **WHAT YOU WILL BE DOING** Diseñar User flows de las funcionalidades - Diseñar el UI del producto digital - Diseñar microinteracciones y soluciones usables - Diseñar los sitemaps - Enrtregar los assests al UX developer y Frontend para consruir los productos - Apoyar al PO a materializar las solcuciones del producto - Hacer...


  • Ciudad de México Inter-Con Security Systems A tiempo completo

    **DISPATCHING TEAM LEAD - MEXICO CITY - ON SITE** The Dispatch Team Lead is responsible for ensuring and providing office support and exercising administrative duties and is responsible for providing support, guidance, and direction to Dispatchers, ensuring that local data applicable to the production, management, and maintenance of effective and efficient...


  • Ciudad de México Cisco Systems A tiempo completo

    WHO YOU'LL WORK WITH Customer Experience (CX) is a team of outstanding technical guides whose #1 focus is to deliver best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through outstanding financial results,...

  • Cx Product Manager

    hace 2 meses


    Ciudad de México Cisco Systems A tiempo completo

    What You'll Do Customer Experience (CX) is one of Cisco’s fastest growing organizations and the CX Portfolio Management & Go-To-Market team is at the forefront of redefining how Cisco's services portfolio delivers recurring value to our customers & partners. We are simplifying CX, while driving a lifecycle approach with sales and partners, and enabling...

  • Dispatching Team Lead

    hace 2 meses


    Ciudad de México Inter-Con Security Systems A tiempo completo

    The Dispatch Team Lead is responsible for ensuring and providing office support and exercising administrative duties and is responsible for providing support, guidance, and direction to Dispatchers, ensuring that local data applicable to the production, management, and maintenance of effective and efficient schedules is well overseen and accurately...

  • Chief of Staff

    hace 2 meses


    Ciudad de México PayPal A tiempo completo

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job...

  • P2p Team Lead

    hace 1 mes


    México TUI A tiempo completo

    As P2P Team Lead within TUI Global Business Services, you will be part of the Global Business Services´ centralisation strategy, working closely with a multicultural team, moreover, you will be responsible for overseeing the E2E process related to the Americas entities within the TGBS division. **ABOUT THE JOB** - Assisting with Supplier accounts...

  • Team lead

    hace 1 semana


    Ciudad de México Kyndryl A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...

  • Team lead

    hace 1 semana


    Ciudad de México, Ciudad de México Kyndryl A tiempo completo

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...

  • Team lead

    hace 2 semanas


    Ciudad de México, Ciudad de México Kyndryl A tiempo completo

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...

  • Team lead

    hace 2 semanas


    Ciudad de México Kyndryl A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...


  • México Greetings Virginia Sales Network A tiempo completo

    **About the Job** We are looking for a driven, independent, highly-organized Director for Lead Generation to help grow and scale our real estate business. We’re looking for someone who likes to learn, takes the initiative, and knows how to problem-solve. **SALES EXPERIENCE IS A MUST**. You should be a quick learner, because we are always evolving. A...

  • SAP Team Lead

    hace 1 semana


    México Aray Consulting LLP A tiempo completo

    We at Aray Consulting are looking to hire an **SAP Core Team Lead **for a contractual position (**6 months** with a good possibility of extension) to be deployed on-site **(SLP, Mexico)** for a fresh SAP Implementation project. **Job Requirements**: **Roles & Responsibilities**: **We are looking for immediate joiners.** **Note: We are not looking for SAP...

  • SAP Team Lead

    hace 1 mes


    México Aray Consulting LLP A tiempo completo

    We at Aray Consulting are looking to hire an **SAP Core Team Lead **for a contractual position (**6 months** with a good possibility of extension) to be deployed on-site **(SLP, Mexico)** for a fresh SAP Implementation project. **Job Requirements**: **Roles & Responsibilities**: **We are looking for immediate joiners.** **Note: We are not looking for SAP...

  • Shift Team Lead

    hace 2 semanas


    Ciudad de México Reckitt A tiempo completo

    Want to raise standards in a fast-paced environment? As a Shift Team Lead, you’ll have the freedom to influence things with one of the world’s largest consumer goods manufacturers. **Shift Team Lead** **Ciudad de Mexico, Ciudad de Mexico** **Competitive Salary & excellent benefits package** Leading a manufacturing and packaging team in a demanding...


  • Ciudad de México Kuehne+Nagel A tiempo completo

    Kuehne-Nagel, one of the world's leading logistics companies in the world, is looking for an experienced recruiting team lead for Mexico. Reporting to the Vice President of Talent Acquisition, North America Region, you'll lead a team of recruiters and lead hiring discussions with business leaders. - ** Your Role **:As the Talent Acquisition (TA) Team Lead...

  • Feature Team Lead

    hace 2 semanas


    México Maswer A tiempo completo

    We're hiring: Feature Team Lead // Advanced English level **Education: - BA/BS degree in Computer Science, Applied Mathematics, Information Technology, Data Science or similar. - +5 years of proven experience as SCRUM Master - Certified Scrum Master (CSM) certification is required. - Proven experience as a Scrum Master in a financial or similar sector. -...

  • Team Lead

    hace 2 meses


    Ciudad de México Viatris A tiempo completo

    3842 Viatris Healthcare México S. de R.L. de C.V At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality...

  • Team Lead

    hace 2 semanas


    Ciudad de México Firstsource Healthcare A tiempo completo

    Date: May 8, 2023- Location: Mexico city, MX- Requisition ID: 1582- Description: - Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements - Conduct Team Meetings to ensure expedient communication of relevant information...

  • Team Lead

    hace 2 meses


    Ciudad de México Celanese A tiempo completo

    Overview Celanese is a Fortune 500 global chemical and specialty materials company that engineers and manufactures products essential to everyday living. With global headquarters in Dallas, Texas, Celanese employs approximately 13,300 dedicated people working at more than 50 owned and operated manufacturing facilities across 27 countries. We are committed...