Chief Operating Officer
hace 1 día
About the RoleWe're seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it's for someone who has already operated in the trenches of PI and knows how to make every part of the engine run efficiently. Key Responsibilities Departmental Oversight: Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience. Ensure KPI tracking, data visibility, and accountability in each department. Process & Systems Leadership: Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (e.g., Lead Docket, Filevine, RingCentral, CallRail, G Suite). Optimize workflow automation and collaboration between Intake, CM, and Medical teams. People Management & Performance: Hire, onboard, and coach department leads and hold them to performance-based metrics. Establish structured onboarding, cross-training, and succession planning systems. Medical & Vendor Negotiation: Lead medical provider negotiations, lien reductions, and ensure client medical management is cost-effective and streamlined. Manage investigation resources, vendor contracts, and vendor KPI evaluation. Operational Reporting & Decision Support: Build dashboards in Looker Studio, track progress against KPIs, and support CEO in decision-making. Present weekly scorecards across departments and identify areas of underperformance. What Success Looks Like 90%+ of department KPIs hit consistently Increased case velocity without reducing settlement value Medical spend per case reduced by [X]% through better negotiation Investigations completed in7+ years as COO or Director of Operations in a personal injury law firm Deep knowledge of intakes, CM, litigation, medical records, investigations Experience with KPIs, process mapping, automation tools Prior ownership of law firm P&L, budgeting, and staffing plans Skilled in medical negotiations, lien reductions, and cost control High emotional intelligence with zero micromanagement needed Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, RingCentral, etc.) Preferred Tools & Platforms Filevine, Lead Docket, RingCentral, CallRail Google Workspace, Asana, Zapier, Looker Studio BambooHR, TestGorilla, TalentLMS Soft Skills & Personality Fit Strategic operator with a bias for action Can teach others, not just do the work Calm under pressure, direct communicator Holds teams accountable while building morale Operates with CEO-mindset and owner mentality
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Chief Operating Officer
hace 1 día
Tijuana, B.C., México Legal Management Group A tiempo completoAbout the RoleWe're seeking ahigh-performing COOwith deep operational experience inside apersonal injury law firm. You will act as thesecond-in-command to the CEOand run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This isnot a learning position— it's for someone who has already operated...
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Chief Operating Officer
hace 1 día
Tijuana, B.C., México Legal Management Group A tiempo completoAbout the RoleWe're seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it's for someone who has already...
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Chief Operating Officer
hace 1 día
Tijuana, B.C., México Legal Management Group A tiempo completoAbout the Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm . You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has...
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Senior Business Operations Leader
hace 2 semanas
Tijuana, México beBeeoperations A tiempo completoAbout this Chief Operating Officer (COO) role Key Responsibilities: Oversee daily operations across multiple departments, including Intake, Case Management & Litigation. ,
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Chief Operating Officer
hace 1 día
Zona Centro, Tijuana, B.C., México Legal Management Group A tiempo completoAbout the Role We're seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it's for someone who has already...
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Chief Operating Officer
hace 2 semanas
Tijuana, Baja California, México Legal Management Group A tiempo completoAbout the RoleWe're seeking ahigh-performing COOwith deep operational experience inside apersonal injury law firm. You will act as thesecond-in-command to the CEOand run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This isnot a learning position— it's for someone who has already operated...
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Chief Operating Officer
hace 2 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the RoleWe're seeking a high-performing COO with deep operational experience inside a personal injury law firm . You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it's for someone who has...
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Chief Operating Officer
hace 2 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the RoleWe're seeking ahigh-performing COOwith deep operational experience inside apersonal injury law firm. You will act as thesecond-in-command to the CEOand run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This isnot a learning position— it's for someone who has already operated...
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Chief operating officer
hace 2 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the RoleWe're seeking ahigh-performing COOwith deep operational experience inside apersonal injury law firm. You will act as thesecond-in-command to the CEOand run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This isnot a learning position— it's for someone who has already...
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Chief operating officer
hace 2 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the RoleWe're seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it's for someone who has...
