Senior Technical Support Specialist

hace 4 semanas


México Tbo A tiempo completo

The Senior Technical Support Specialist is a crucial member of the Global Talent Community team, responsible for spearheading knowledge dissemination and strategic planning regarding programs and initiatives. They will take charge of projects and ensure their successful implementation. Serving as a strategic leader, they will drive the strategy within their designated focus area and provide valuable insights for decision-making processes. Constant innovation in both their work methods and team collaboration is a key aspect of their role. They are expected to embody the company’s Four Pillars of Customer Service, Quality, Innovation, and Global Teamwork in all their endeavors.

The ideal candidate will have a strong background in text-based support, having worked as an agent proficient in resolving tickets, recognizing process improvements, and showcasing critical thinking skills while handling change management. They will offer exceptional customer service to our global supplier base, predominantly utilizing our ticketing and knowledge management system, Zendesk.

Responsibilities:

  • Provide fast, efficient text-based support to solve different platform issues.
  • Recognize and report on support trends and help problem solve solutions.
  • Uphold the company’s brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork.
  • Demonstrate ownership of the functional area when creating business cases to support talent initiatives.
  • Represent the company and the company’s brand.
  • Innovate strategies for owned functional projects.
  • Support functional strategy definition and implementation (online and offline).
  • Provide analysis and valuable results from all initiatives.
  • Act as escalation point for issues with team members or within the function.
  • Hold technical conversations and use data to drive change in other departments.

Requirements:

  • Bachelor's degree (B.A.) from a college or university in a related field, or equivalent combination of education and experience.
  • Minimum of 3 years of relevant experience.
  • Experience with Zendesk or other support management systems. Demonstrated proficiency in using Zendesk or similar customer support platforms for ticket management, knowledge base creation, and reporting.
  • Experience in a customer support role, solving issues at speed and scale. Ability to handle customer inquiries, complaints, and escalations professionally and efficiently.
  • Experience in a fast-paced, client-centric environment, ability to adapt to business needs.
  • Ability to take the initiative to proactively assess and mitigate risks.
  • Ability to prioritize ongoing projects based on business needs and urgencies that arise.
  • Fluency in written and verbal English.
  • Ability to stay organized and informed in such an environment.
  • Good communication skills, attention to detail, and self-driven with the ability to meet tight deadlines.
  • An objective, problem-solving mindset, mental flexibility and a “can do” attitude, possessing a solution-oriented approach to every challenge.
  • Enjoys working in a team and derives energy from being within a team, while contributing to the team's success.
  • Team player with the ability to problem-solve and show initiative.
  • A strong belief in teamwork and the commitment to contributing to the whole team's success.
  • Proven ability to learn new processes and tools.
  • National public holidays.
  • Vacations: 3 weeks per year.
  • Work laptop provided.
Detalles

Founded in 2005, tbo . is a global organization that provides translation, talent, training, teams and testing services to a full range of clients in over 40 countries worldwide, from startups to enterprise-level companies.


tbo . aims to facilitate global communication by bridging the gap between peoples and cultures, providing simple solutions to complex problems, and outstanding service in 100+ languages.


tbo. fosters a culture of continuous improvement, creativity, sustainability and community, with a longstanding commitment to providing high-touch human service.


Is ranked as one of the fifteen fastest organically growing localization companies in the world and operates 24/7, 363 days a year on a “follow the sun” format via offices in Cordoba, Ho Chi Minh City, Kyiv and Lima.
Certified under five separate international quality norms.

Join our growing staff and boost your career in a global organization

#J-18808-Ljbffr

  • México EX Squared Outcoding A tiempo completo

    Become an Outcoder as a Application Support Specialist The Application Support Specialist is responsible for working as part of our IT Service Desk to oversee the onboarding and maintenance of A&H applications in a level 1 support role to streamline business operations, achieve business goals, and ensure optimum performance of existing applications. What...


  • Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. **_The Role: _** **_To succeed in this role, we expect you to have:_** 1. Bachelors/College Degree in Computer Science,...

  • Technical Support

    hace 5 días


    México Hewlett Packard A tiempo completo

    Applies **_basic knowledge_** of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently....

  • IT Support Specialist

    hace 3 semanas


    Ciudad de México Ware Malcomb A tiempo completo

    Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Mexico City office! The IT Support Specialist is responsible for supporting our end users in the Mexico City office, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in...

  • Sales Support Specialist

    hace 1 semana


    México ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a Technical Support Supervisor. **What you’ll do**: Job Summary Provide direction and manage day to day functions of the Customer Care Technical Support Center located in Queretaro, Mexico. This position must also work closely with support management in the various Eaton Care support locations...


  • Ciudad de México saas.group A tiempo completo

    saas.group was founded in 2017 with a simple goal in mind: to help promising, profitable companies reach their full potential. This role is for our portfolio company**:Pipeline CRM**. **Here's a sneak peek.** Our intuitive platform and enthusiastic customers are met by an equally impressive Support team who provide expert assistance on topics like lead...


  • México NTT DATA A tiempo completo

    We are currently seeking a Network Support Specialist Advisor to join our team in Mexico **Position overview** - Act as point of escalation for the Network Data team and collaborate with internal services support teams to ensure timely resolution of issues. - Manages the development of innovative and cost-effective solutions to problems of clients. -...


  • Ciudad de México Aspen Technology, Inc. A tiempo completo

    Sr Technical Support Engineer page is loaded Sr Technical Support Engineer Apply locations Mexico (remote) time type Full time posted on Posted Today job requisition id R5782 The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any...


  • México BMW SLP S.A. de C.V. A tiempo completo

    Everything starts with passion at the BMW Group. It turns a profession into a vocation. It drives us to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work are united...


  • México Alten México A tiempo completo

    **ALTEN Mexico** is a subsidiary of ALTEN Group, a leading global engineering and technology consulting company. With a strong presence in 30 countries and a team of over 46,000 professionals, ALTEN provides innovative engineering solutions to clients across various industries. In Mexico, we specialize in delivering high-quality services to sectors such as...

  • Master Data Specialist

    hace 6 días


    Ciudad de México ABB A tiempo completo

    **Master Data Specialist - Sales Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • México ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Ciudad de México, Ciudad de México Concentrix A tiempo completo

    Job Title:Junior IT Support SpecialistJob DescriptionConcentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale.The Catalyst Team...


  • México Alten México A tiempo completo

    **ALTEN México** is a subsidiary of ALTEN Group. ALTEN group has been a leader in engineering and information technology for more than 30 years and operates in 30 countries across Europe, North America, Asia, Africa, and the Middle East and employs more than 46,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers...

  • IT support specialist

    hace 3 semanas


    México Fabricair, Inc. A tiempo completo

    Join Our Team as an IT Support Specialist: Spearhead Technological Innovations and Enhance Our Market Position At the forefront of our technological advancement, we are seeking a highly motivated and skilled IT Support Specialist to join our cutting-edge team, at our Silao, Guanajuato Mexico facility.This role is essential in fostering our company's...


  • Ciudad de México Clarivate Analytics A tiempo completo

    Technical Support Analyst page is loaded Technical Support Analyst Apply locations MEX- Mexico City (PQ) time type Full time posted on Posted 30+ Days Ago job requisition id JREQ126272 We are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate! As first point of contact, you will be responsible for all inbound...


  • Ciudad de México Oak HCFT A tiempo completo

    Blend is looking for an experienced Senior Technical Recruiter to join our Talent Team in Mexico City, Mexico. As a Senior Technical Recruiter, you will work with internal client groups to execute Blend’s talent needs, providing solutions to achieve business goals and objectives. You’ll function as an experienced business partner and trusted advisor to...


  • Ciudad de México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • O2c Senior Specialist

    hace 5 días


    México ABB A tiempo completo

    **O2C Senior Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...