Senior Logistics Analyst

hace 2 semanas

Estado de Chiapas, México Wireless Logic Ltd A tiempo completo

About the opportunity Arqia, a Wireless Logic Group company and a global leader in M2M connectivity and the Internet of Things (IoT), is looking for a Logistics Specialist to work in a dynamic, collaborative environment, with a strong focus on customer service excellence and operational/logistics support. This professional will support administrative and logistics routines, ensuring SLA compliance, process organization, and customer support, as well as handling order flows, inventory, purchasing, and CRM-based service management. Key responsibilities Provide customer service and support via phone, chat, and Zendesk, including triage and ticket logging Manage customer relationships according to support levels and SLAs Support SIM orders, supply chain activities, and track deliveries, deadlines, and shipping status Control and monitor local SIM inventory levels Create and manage Purchase Orders (POs) with suppliers in accordance with internal procurement policies Perform operational tasks in SIMPro (activations, cancellations, blocks, password resets, and new SIM setup) Support service fulfilment activities (COO, migrations, and TCRs) Analyze usage data, identify anomalies, and initiate resolution actions Support customer onboarding and training (demos and enablement sessions) Maintain accurate system records, ensuring quality and SLA alignment Support new product readiness (processes, guidelines, training sessions, and materials) Escalate and follow up on unresolved issues with internal teams (technical support, billing, and sales) Work during hypercare periods, support specific case analysis (low CSAT/escalations), and implement Continuous Improvement (CI) initiatives Perform additional tasks as required Desired experience Minimum of 3 years in Customer Service / Service Desk / Customer Support Experience with logistics, purchasing, contracts, suppliers, and administrative routines Knowledge of international logistics, import/export processes, and customs clearance in Mexico Experience in telecom, technology, or IoT is a plus Requirements Bachelor’s degree in Logistics, Business Administration, International Trade, or related fields Advanced English and Spanish (written and verbal communication) Strong organizational skills, attention to detail, and time management Ability to handle multiple tasks simultaneously (tickets, chat, and calls) Proficiency in Excel, Word, and PowerPoint Experience with ERP and CRM systems Location: Mexico City, Mexico Work schedule: 40 hours per week (Monday to Friday) Why work with us? Fast-growing company with an entrepreneurial mindset International environment with strategic operations in IoT Full training, continuous support, and career development opportunities A culture that genuinely values and respects people

  • Senior Logistics Analyst

    hace 2 semanas

    Estado de Coahuila, México Wireless Logic Ltd A tiempo completo

    About the opportunity Arqia, a Wireless Logic Group company and a global leader in M2M connectivity and the Internet of Things (IoT), is looking for a Logistics Specialist to work in a dynamic, collaborative environment, with a strong focus on customer service excellence and operational/logistics support. This professional will support administrative and...

  • Operations Analyst

    hace 2 días

    Estado de Chiapas, México National Geographic Learning ELT A tiempo completo

    We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity,...

  • Senior Logistics Analyst

    hace 4 semanas

    Ciudad de México Dow A tiempo completo

    Our purposeJoin a team that’s passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity.We are an innovative, customer centric, inclusive, and sustainable materials science company.- Employing 36,500 individuals- Across 109 manufacturing sites-...

  • Logistics Analyst

    hace 2 semanas

    San Miguel de Allende, México TriMas Corporation A tiempo completo

    **Logistics Analyst** Company: Rieke de Mexico Manufacturing, S. de R.L.de C.V. Primary Location: Calle Circuito Corral de Piedras, Manzana 1, Lote 16, San Miguel de Allende, Guanajuato, 37888, MEX Employment Type: Salaried | Full-Time Function: Material Control / Logistics Equal Opportunity Employer Minorities/Women/Veterans/Disabled **Main Duties &...

  • Senior Analyst, GBS

    hace 2 semanas

    Ciudad de México, Ciudad de México Kraft Heinz A tiempo completo

    Job DescriptionJob Title Logistic Finance Sr Analyst – GBSBand B14Location Mexico City, MexicoPosition at a GlanceThe Logistics Finance Senior Analyst will be based in our Mexico City Global Capability Center (GCC) as part of a high-performing team dedicated to supporting the North America Logistics Finance organization in Chicago. Acting as a key finance...

  • Strategic Logistics Account Manager

    hace 2 semanas

    Santiago de Querétaro, México Charger Logistics Inc. A tiempo completo

    A logistics company in Santiago de Querétaro is seeking a motivated individual for a Mid-Senior level Customer Service role. The position requires over 3 years of account management experience in transportation and logistics. Responsibilities include building customer relationships, managing expectations, and participating in pricing strategies. The ideal...

  • Senior Business Systems Analyst

    hace 1 semana

    Naucalpan de Juárez, México Wesco A tiempo completo

    A leading logistics firm located in Naucalpan de Juárez seeks a Senior Analyst - Business Systems to develop and support business applications. The successful candidate will automate processes, analyze improvements, and support various technical solutions in a collaborative environment. They must have a Bachelor's degree in a related field and substantial...

  • Senior Business Analyst

    hace 1 semana

    estado de méxico Bayforce A tiempo completo

    Get AI-powered advice on this job and more exclusive features. The Senior Business Analyst plays a critical role in driving analytics and data initiatives by partnering closely with business stakeholders to define requirements, guide projects to completion, and ensure delivered solutions meet business needs. This role emphasizes business acumen, project...

  • Ejecutivo de Ventas CDMX

    hace 7 días

    Chiapas, México Echo Global Logistics A tiempo completo

    The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.ResponsibilitiesMeet and exceed sales targetsSuccessfully create business from new and...

  • Senior Financial Analyst

    hace 4 semanas

    estado de méxico Pro5 Pte. Ltd. A tiempo completo

    Co‑Founder & CEO @ Pro5.ai (we're growing) Industry: Manufacturing & Supply Chain About the Role About the Role Our client is looking for an Operations Financial Analyst to support operations, finance, and other senior management team members in driving key strategic decision‑making. This role is responsible for analyzing, interpreting, and summarizing...