Senior Analyst

hace 1 mes

Chihuahua Chih, México Nasdaq, Inc. A tiempo completo

Senior Analyst - Cloud Regulatory Change Services, FinTech page is loaded Senior Analyst - Cloud Regulatory Change Services, FinTech Apply locations Mexico-Moncayo time type Full time posted on Posted 6 Days Ago job requisition id R0018070 Responsible for providing efficient and high quality client services to financial institutions. Provides pre-sales and post-sales service to clients. Responsible for continuing development and improvement of the client services with the overall objective of shortening the client response time and increase service quality. This position is responsible for both technical and non-technical support.

  • Maintains strong client relationships and provides day to day client advice.
  • Under limited supervision, designs solutions for clients ensuring that SLA’s (service level agreements) and KPI’s (key performance indicators) are met.
  • Provides user training on system and new functionality and responds to user queries.
  • Writes and produces detailed functional specifications.
  • Escalation point for unresolved production support issues and participates in analysis and resolution on behalf of the business.
  • Administers project schedule, scope of work and budget, ensuring that operational teams and subcontractors understand client requirements.
  • Communicates client requirements to operational teams and subcontractors.
  • Promotes the organization’s capabilities to clients, identifying where possible sales opportunities which are forwarded to the account managers.
  • Supports design, development, testing, deployment and transition into operation for less complicated functionality when required.
  • Education Required: B.S. in Computer Science, Information Systems, a related discipline, or equivalent work experience
  • Experience Required: At least 3 years

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Similar Jobs (1) Senior Analyst - Systems Operations locations Mexico-Moncayo time type Full time posted on Posted 6 Days Ago

Nasdaq is a global technology company that delivers world-leading platforms that improve the integrity, transparency and liquidity of the global economy.

Through our daily work, we power stronger economies, create more equitable opportunities, and contribute to a more sustainable world to help our communities, clients, employees and people of all backgrounds reach their full potential.

Let’s stay connected. Join our Talent Community

Didn’t find an opening right now? Join our Talent Community to receive email updates about open jobs, company events, and exciting opportunities at Nasdaq.

Nasdaq Blend – a hybrid work environment

Nasdaq recognizes that the workplace is forever changed. For this reason, we have adopted a hybrid work environment that embraces a combination of in-office and remote work, to foster better work-life balance and employee well-being. We call this “NasdaqBlend”. Learn more about what applies for any specific opening in the job advertisement, or contact the Talent Acquisition Partner for details.

What makes working at Nasdaq special?

With over 6,200 employees spread over 39 offices in 28 countries around the world, we're a global team driven by purpose. But its our people and culture that makes Nasdaq special and why so many have chosen to build their careers with us.

Visit the link to read Nasdaq's culture book and learn more about what you can expect, working at Nasdaq.

Benefits that provide prosperity to your personal and professional life

At Nasdaq, we invest in you. You, your family, and your community are important to us. With programs like You&Q total rewards, our employees gain real financial security, professional success, and exceptional access to medical and wellness care.

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