Senior Client Services

What future do you want to create? At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work. Equipped with the skills, solutions, and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future. Our knowledge through scale, deep understanding, and our ability to meaningfully innovate is what sets us apart. To support you in providing the advice, insights, and expertise our customers need to navigate a more complex world of work, we continually invest in your training and development and offer a rich variety of career opportunities across the globe. Our culture is grounded in collaboration and inclusivity; we offer remote, hybrid and office working options and encourage our colleagues to bring their authentic self to work. A career at Hays means working with skilled people from diverse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing. Let’s create your tomorrow WHY JOIN HAYS? Be part of the team We’re driven to work hard but know when to have fun. We call it the Hays spirit. You’ll experience this motivating energy in every part of our global team, and an inclusive environment where you can be yourself. Feel set up to thrive We're believers that personal growth leads to professional progression. Our open and accessible managers support you throughout your career, making sure you feel heard, valued and set up to succeed. Go further in your career Our scale and expertise mean you have access to a variety of progression opportunities. We give you firm foundations for your career, and the speed you can move forward is determined by your performance. Work at the leading edge Joining Hays means joining a business that’s going places. We’re transforming the way we do things, and shaping the future of the world of work, so if you thrive in a fast-paced environment, Hays is the place to be. OUR VALUES BUILD PARTNERSHIPS - THINK BEYOND - DO THE RIGHT THING Your new team Join our high-performing Enterprise Solutions team comprised of professionals from diverse cultures and backgrounds, including top-producing Hays Recruitment professionals with experience from our global businesses. The team consists of industry experts with over 12 years of staffing expertise, consultants with 2-3 years of high-level success as well as associates who have recently started their Hays journey. Our leadership team fosters an environment of hands-on support, team collaboration, and inclusive competition to challenge one another to be their best. We enjoy working together in a high-pace, relentless, sales driven environment while also taking part in various social events like team lunches, team bonding activities, and happy-hours to celebrate team and individual success. Your new role: Develop relationships with key contacts Provide specialist advice, support and recommendations on specific market conditions Develop and evolve your account/portfolio Meet individual placement and fee targets and contribute to team targets Facilitate end to end recruitment solutions from sourcing to placement and aftercare as per the SOP manual Demonstrate excellent partnering skills by questioning client to ascertain needs and present appropriate solutions Manage any escalations from the care team Ensure data integrity is maintained by both Hays and client systems, update, maintain Proven experience of engaging, collaborating and having a solid understanding of the demand (Clients, Candidates, Suppliers and Internal) Exhibit strong organizational skills and the ability to pivot and prioritize appropriately What you will have: 3-5 years' experience in an MSP related role. Achievement focused, resilient, authentic & trustworthy. Organized, Self-motivated, self-reliant and takes initiative. Strong communication, able to overcome obstacles, prioritize and be a team player. Experience with VMS tools (Ex: Magnet, Fieldglass, Beeline). Strong experience in the SOW space What you will get: Traditionally the working hours are 8:30 to 18hrs, but we are flexible (we work only from Monday to Friday). Salary Range is 45,000 MXN – up to 65,000 MXN. Benefits: 30 days Xmas bonus, 25% vacation prime over 12 days of holidays (3 personal days in addition, birthday off), Medical Insurance (individual, plus partner and kids), dental insurance, visual insurance, Food vouchers $2,500 MXN, Home office voucher $600, plus Wellhub. What you need to do now Excited yet? If you're already itching to take the next step to achieving your career goals, apply now. More about us Hays is the world's leading recruitment experts. Last year we placed 80,000 people in permanent jobs and over 250,000 people in to temporary roles globally. We employ over 13,000 recruiting experts in 32 countries with opportunities for growth, leadership and travel. And enjoy an unrivalled position as the number most followed staffing company on LinkedIn, with over 6 million followers. For us it starts with people. By combining years of hands-on experience with global and local expertise, we deliver tangible insights that help move our customers forward. We challenge the status quo in our ways of working, our technology and tools, and how we envisage the future of stronger, fairer, more inclusive working environments for everyone. Everyone is welcome here. We care deeply about diversity, equity, and inclusion (Search “Hays Our Promise” to read more). We encourage applicants from all groups, including women, indigenous people, visible or racial minorities, persons with disabilities, and anyone else who may belong to any group protected by federal, state, or local law. We have active employee resource groups which you can tap into from day one including the Pride Network, Black Excellence Network, WE Lead (for female leaders), and other employee resource groups supporting Veterans, Neurodiverse individuals, South Asians, and individuals interested in Sustainability. We have a very active relationship with Think Big for Kids who we support with their work of supporting youth engagement. You will be given in-depth training around different DE&I topics, which we believe are not only important for us, but for our clients and our candidates. At Hays, we foster a culture of inclusion. We want to hear from you. You are welcome here. Hays is committed to building a thriving culture of diversity that embraces people with difference backgrounds, perspectives, and experiences. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local laws. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.