Support Service Delivery Manager
hace 22 horas
HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Service Delivery Manager is responsible for managing large global Service desk and FSO, of a large fortune 100 customer. An ideal candidate should have experience in setting up new service desk and multiple years of experience in managing large service desk, driving service improvement programs. Manage team of 50+ service desk and FSO agents across multiple locations ~ Improve quality delivery of services through constant audit, identifying areas of improvement and mature delivery of EUC services ~ Onsite/offshore communication management and coordination skills, ability to conduct quarterly/semi-annual reviews by self. ~ Strong Understanding of SLAs and ability to do analytics to identify areas for improving service levels ~ Mentor Team as per project needs on Technical tools, Operational Processes & Procedures. ~ Strong Process knowledge ITIL V-3 and good understanding of ticketing systems ~3rd Party Vendor Management & Contract Negotiation Skills & Experience. ~ Working with the client and operations teams to identify and manage service improvement activities ~ Identifying opportunities for automation, shift left. ~ 7+ years in managing service desk, service improvement programs, diverse teams including endpoint management, asset lifecycle and Field Support Operations. Should have managed large operations, handled automation, shift left, quality management functions ~ Deployment of tools for Service Desk and FSO, maturity, adoption and value realization of tools ~ One or two years as process specialist with strong understanding of ITIL processes ~ Strong Leadership, People & Customer relationship skills and drive to push things within and outside the system. ~ Excellent analytical, planning, project management, problem-solving, negotiation and organizational skills. Excellent knowledge of product life cycle, tools, processes, and operations planning. Excellent customer service capabilities and attitude. Major Medical Expenses Insurance ~ Minor Medical Expense Insurance ~ Additionally, we provide continuous training and development opportunities to help our employees achieve their professional goals. We need Fluent English
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Support Service Delivery Manager
hace 1 día
Monterrey, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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Support service delivery manager
hace 8 horas
Monterrey, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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Service Delivery Manager/Lider de Soporte Técnico
hace 4 semanas
Monterrey, N.L., México YEL Solutions A tiempo completoDesde Yel Solutions, nos encontramos en búsqueda de un Service Delivery Manager con experiencia liderando equipos de Soporte Técnico y Mesa de Ayuda Lugar de trabajo: Monterrey, México Horario y días: Lunes a Viernes de 9 a 18 hs presencial
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Service Delivery Manager
hace 3 semanas
Monterrey, México Perficient A tiempo completoGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Perficient Why is Perficient the best option? Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by...
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Service Delivery Manager
hace 3 semanas
Monterrey, México Perficient A tiempo completoGet AI-powered advice on this job and more exclusive features.Direct message the job poster from PerficientWhy is Perficient the best option?Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient,...
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Service Delivery Manager
hace 3 semanas
Monterrey, México Perficient A tiempo completoGet AI-powered advice on this job and more exclusive features.Direct message the job poster from PerficientWhy is Perficient the best option?Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient,...
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Service Delivery Manager
hace 3 días
Monterrey, México HCLTech A tiempo completoAbout the jobHCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...
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Service Delivery Manager
hace 3 días
Monterrey, México HCLTech A tiempo completoAbout the jobHCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...
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Service Delivery Manager
hace 3 días
Monterrey, México HCLTech A tiempo completoAbout the job HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...
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Service Delivery Manager
hace 3 días
Monterrey, México HCLTech A tiempo completoAbout the jobHCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...
