Service Delivery Manager

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Perficient Why is Perficient the best option? Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and celebrate our people for us to build a great future together. Job Summary Perficient is currently looking to add a dynamic and talented Service Delivery Manager to our team. Ideal candidates will report to and works closely with our Practice Directors to determine pursuit strategy, ensure quality of deliverables, and also to create new go to market strategies and offerings for each fiscal year. What do you need to come aboard? Oversee end-to-end service delivery for IT operations, ensuring SLA and KPI compliance Manage cloud infrastructure (AWS, Azure) and on-premise systems Lead cross-functional teams in delivering IT projects using Agile and Waterfall methodologies Implement and optimize ITIL processes (Incident, Problem, Change, Release, etc.) Collaborate with stakeholders to ensure service alignment with business goals Drive continuous improvement initiatives and manage service escalations Monitor infrastructure and application performance using industry-standard tools Manage vendor relationships and service contracts Technical Skills Required AWS (EC2, S3, RDS, IAM, CloudFormation) Networking: Protocols: TCP/IP, DNS, DHCP, BGP, OSPF Tools: Wireshark, SolarWinds, NetFlow Analyzer VPNs, SD-WAN, MPLS, Zero Trust Architecture Databases: Backup, replication, HA, performance tuning Monitoring & Automation: Scripting: PowerShell, Bash, Python Automation: Ansible, Terraform (preferred) ITSM Tools: Soft Skills & Leadership Experience• Strong leadership and team management skills (10–30 team members) Excellent communication and stakeholder engagement abilities Conflict resolution and escalation management Customer-centric mindset with a focus on service excellence Adaptability in fast-paced, evolving environments Mentoring and coaching experience Strategic thinking and decision-making under pressure Qualifications• Bachelor’s degree in Information Technology, Computer Science, or related field ITIL v4 PMP or equivalent project management certification (preferred) AWS and/or Azure certifications (preferred) 8+ years of experience in IT service delivery, with at least 3 years in a leadership role What can we offer you? Law benefits Certifications Internal & External Courses Medical Insurance (Personal and Familiar) Life Insurance Savings Fund Pantry Vouchers Additional Holidays Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Perficient by 2x Sign in to set job alerts for “Service Project Manager” roles. Project Manager - HR Shared Services, Ask HR (Americas) Acceleration Center - AES - SAP Delivery - Senior Manager Acceleration Center - AES - SAP Delivery - Senior Manager Acceleration Center - AES - Oracle Service Delivery - Manager Acceleration Center - AES - Oracle Service Delivery - Manager Acceleration Center - AES - SAP TPM - Manager Acceleration Center - AES - SAP TPM - Manager We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr