Solutions Engineer

hace 1 semana

Ciudad de México reesmarx A tiempo completo

Company Overview Our client is an innovator in AI-driven customer support technology, helping organizations transform the way they serve and engage their customers. They build scalable, automation-focused solutions that deliver measurable business impact. Position Overview Our client is seeking a Solutions Engineer to support pre-sales efforts by demonstrating the value and technical capabilities of their AI customer support platform. This role bridges product and customer needs through demos, sandbox trials, and proof-of-value pilots while partnering closely with Sales, Product, and Implementation teams. Responsibilities Conduct engaging and tailored product demonstrations that clearly communicate technical capabilities and business value. Design conversational flows that align with each prospect's business requirements. Guide customers through sandbox trials and proof-of-value pilots to validate solution impact. Provide technical expertise in pre-sales discussions, including integrations, conversational design, and platform functionality. Maintain deep product knowledge, including upcoming features and enhancements. Draft clear and accurate Statements of Work (SOWs) outlining scope, deliverables, and implementation timelines. Collaborate with Implementation and Onboarding teams to ensure a seamless handoff from sales to deployment. Stay informed on AI automation trends, emerging technologies, and competitor offerings. Capture customer feedback during trials and share insights with the Product team. Support creation of technical sales collateral such as case studies and presentations. Provide technical enablement and training support to sales and partner teams. Qualifications / Skills 3+ years in pre-sales, solutions consulting, sales engineering, or a similar role within SaaS, AI, or customer support technology. Strong technical acumen with experience in AI prompting, REST APIs, and JSON. Excellent presentation, communication, and customer-facing skills. Ability to translate technical concepts into clear business outcomes. Experience with customer support and e-commerce platforms such as Zendesk, Gorgias, or Shopify. Strong problem-solving and real-time troubleshooting skills. Experience drafting Statements of Work (SOWs) and collaborating with cross-functional teams. Highly organized with the ability to manage multiple customer engagements at once. Passion for AI, automation, and customer experience technology. Basic video editing skills, and experience in e-commerce or customer service, are considered a plus.

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