DoorDash for Business Support Representative

About the Team The DoorDash for Business (DDfB) Support Representative supports high-value Corporate DoorDash Customers within the Support Operations portfolio. This team is responsible for handling chats for some of our highest value DoorDash for Business Customers.

About the Role
You will manage quality for intraday and holiday operations across Convenience, Grocery, and Alcohol at DoorDash. Your role involves monitoring operations to identify fulfillment issues early and contributing to new pilot initiatives.

Responsibilities:
- Monitor intraday customer experience metrics
- Use internal tools to solve problems proactively and reactively
- Communicate (outbound) with customers, merchants, and Dashers via phone, text, or chat
- Create documentation for processes to support quality improvement initiatives
- Support new operational processes and pilots You're excited about this opportunity because you will... Experience in training non-technical customers on technical software and tools. You have great skills in Google Sheets/Excel and enjoy simplifying data handling. Nice to Haves College Degree or equivalent experience You have a previous support or entry level account management background Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. Covey About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. stereotyping) from ever gaining a foothold in our office. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC.