Business System Support Specialist ESTADO DE MEXICO, MÉXICO, 墨西哥 and 1

hace 2 semanas

Ciudad de México City of Shakopee, MN A tiempo completo

The Lifecycle Services (LCS) Business System Support Specialist is responsible for the day-to-day support of North America activities related to repair and manufacturing orders, service delivered training invoicing, and Valve Condition Monitoring. This role will be instrumental in ensuring we meet our service level commitments by delivering accurate and timely work through a variety of business system platforms. Business System Support Specialist will report through the North America Lifecycle Services .

Join our diverse team as a Lifecycle Services (LCS) Business System Support Specialist Your role is important in supporting day-to-day activities in North America, including repair and manufacturing orders, training invoicing for service delivery, and Valve Condition Monitoring. Your unique perspective and skills will play a vital role in ensuring inclusivity, accuracy, and timely work through various business system platforms. As part of the North America Lifecycle Services Service Management Organization, you'll contribute to our commitment to inclusivity and excellence. Come be a valued member of our team, where diversity is celebrated, and your contributions matter

Key Responsibilities:

  1. Supervise the order queue diligently, promptly addressing inquiries to ensure swift order processing.
  2. Review and process Oracle sales orders, particularly for unorderable parts, coordinating with Rapid Repair Center Customer Service Associates to finalize orders.
  3. Record Timesheet App entries in the Oracle application, identifying errors, and collaborating with users for timely corrections.
  4. Generate and upload serial card references for processed orders, contributing to accurate documentation.
  5. Provide assistance for Diagnostic Report Generation Tool requests, ensuring seamless support.
  6. Follow up on purchase orders and support supplier expediting by acquiring and entering acknowledgment and planned ship date information.
  7. Create and modify purchase orders, establish new suppliers and customers, and contribute to purchasing activities for the Valve Condition Monitoring team.
  8. Collaborate with and support Service Support Associates in handling quote requests for part prices and lead times, as required.

This role encourages a collaborative and inclusive environment, valuing diverse perspectives and contributions. We believe in equal opportunities and welcome candidates from all backgrounds to join our team

Education / Experience Requirements:

  • 3-4 years of relevant experience in a customer service or material sourcing role is important.
  • A related degree or equivalent experience is preferred (e.g., Business Systems, Operations, etc.).

Knowledge / Skills / Abilities:

  • Proficient personal computing skills, including basic Microsoft Windows applications.
  • Previous knowledge or the ability to quickly learn and apply Fisher tools such as Oracle, FF2, AXIOM, FLEx for serial card retrieval, Noetix for timecard entry reporting, & Serial Card Creation application.
  • Strong interpersonal skills for effective collaboration in a team-oriented environment.
  • Clear and effective communication skills.
  • Proven dedication to maintaining high-level customer service standards.
  • Excellent time management skills.
  • Attention to detail and a dedication to quality.
  • Ability to follow instructions and enforce to standards while completing job assignments.
  • Capable of working independently with general supervision.

We actively promote a diverse and inclusive work environment, and individuals from all backgrounds are encouraged to apply. We believe that diversity strengthens our team and improves our ability to deliver outstanding results.

Job Competencies:

  • Drives Results
  • Action Oriented
  • Customer Focus
  • Communicates Effectively
  • Optimizes Work Processes
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