Engagement Manager

Legora is redefining how legal work gets done. We work alongside the world's best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. 100M+ in ARR , with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an experienced, strategic Engagement Manager to join our growing team and help the world's leading law firms or corporate legal teams fundamentally change the way they work with Legora. You will own the adoption and long-term success of your accounts: building the relationships, defining the outcomes and serving as the trusted advisor and quarterback who turns Legora into an embedded part of how legal teams operate. At the heart of the role is designing each client's adoption playbook and delivering multi-year change-management programs that transform how they work. You'll lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of law firms or corporates. Design each client's adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm or corporation adopts Legora and transforms the way they work. Act as a strategic advisor who deeply understands client goals and legal workflows, surfaces high-impact opportunities, and guides teams toward maximum value from Legora. Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews. Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination. Partner with GTM on key commercial moments to ensure seamless transitions, continuity, and exceptional customer experience, and to identify and realize expansion opportunities. Translate customer feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement. You're proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations. 3 – 6 years for Manager, 5 – 8 years for Senior Manager, in management consulting, legal, LegalTech, or customer success in an AI-native B2B vertical. Leveling and vertical, Corporate or Law Firm, will depend on specific experience and team needs. A track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders. Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast. Strong program and project management skills; You can lead boardroom conversations with legal leaders and roll up your sleeves with hands-on teams. A love of fast-paced, early-stage environments where you help build the playbook, not just follow it. Fluency with metrics and driven by data, customer health, and outcomes over process. Medical, Dental & Vision Multiple medical plan options through Aetna and Kaiser Permanente HSA or Healthcare FSA (based on plan selection) Dental plans via MetLife Additional Perks Pre-tax commuter benefits Robust voluntary benefits, including identity protection (via Aura), legal coverage through MetLife, pet savings programs, and more We're proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work.