Specialist, In Plant
hace 4 semanas
El Specialist In-Plant es parte de un equipo multifuncional basado en las Instalaciones del Cliente, responsable de la resolución de cualquier requerimiento Operativo del Cliente (Conductores o Gerentes de Flotilla), proponiendo mejoras apegadas a la Política de la empresa a la cual se encuentra asignado.
- Manejo del Producto Completo desde una perspectiva de Operaciones para resolver cualquier requerimiento de los clientes (Conductores o Gerentes de Flotilla) ej. Compras, Mantenimiento, Seguros, Gestorías, Fin de Arrendamiento), Atención personalizada a usuarios VIP.
- Mantener controles y bases de datos actualizadas con la información de la Flotilla del Cliente.
- Resolución y Escalación en tiempo y forma (con el área de Operaciones y/o Comercial) de cualquier situación que comprometa la relación de negocio y trabajar en conjunto con el Fleet Partner Solution.
- Brindar Soporte en la implementación y diseño de campañas de comunicación relacionadas a la Administración de la Flotilla; mantener una comunicación efectiva con las áreas Operativas de Element.
- Generación de Órdenes de Compra, provisiones (anuales o mensuales), validación de facturas y seguimiento a pago (Contractual).
Calificaciones
-Educación y Experiencia
- Licenciatura, preferentemente en Admin. de Empresas, Industria de la hospitalidad o Ingeniería.
- Ingles Fluido: +60%
- Al menos 3 años de experiencia en Servicio a Clientes (Preferentemente, KAM o Puesto similar)
- Experiencia en Leasing (Preferentemente de Vehículos)
- Conducción de vehículos ligeros
-Conocimientos y Competencias
- Excelente comunicación verbal y escrita
- Abierto al cambio con enfoque en soluciones; en ocasiones con información parcial
- Toma de decisión bajo presión con análisis de riesgo
- Excelente seguimiento a tareas y rápido aprendizaje
- Trabajo en equipo y Cooperación
- Adaptabilidad a Cultura de empresas diversas
- Deseable experiencia en Leasing (Preferentemente de Vehículos)
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