HRBP Jr

The Role: The HRBP will serve as the primary point of contact for all HR-related matters for the call center operations team and will be responsible for ensuring that HR policies and procedures are followed consistently and effectively across all areas. In addition to managing day-to-day HR operations, the HRBP will provide guidance and support to the call center operations team on complex HR issues, including compliance, employee relations, and legal matters.

1. Labor Relations: Develop and maintain positive labor-management relationships with operations agents. Address and resolve employee grievances and conduct negotiations related to terminations. Execute exits both voluntary and involuntary. Handle the administrative process of exits, administrative sanctions and documentation of any other HR process.
2. Recruitment: Work with the call center operations team to identify and acquire the right talent for their teams, conduct interviews, and work to execute staffing plans in conjunction with the recruitment team.
3. Employee engagement: Implement engagement and retention programs to foster a positive employee experience, promote employee development, and enhance employee satisfaction.
4. Compliance and HR Administration: Ensure compliance with employment laws and regulations, and oversee the administration of HR policies and procedures. Work with other HR functions such as compensation and benefits, HRIS, and learning and development to ensure HR programs are consistent with company policies.
5. Assessing training and development needs: As a Senior Manager, you would need to continually assess the training and development needs of the organization, and adjust training programs as necessary. This would involve analyzing performance data, identifying gaps in knowledge and skills, and designing targeted training programs to address those gaps.

• Experience
  • Bachelor's degree in Human Resources, Business Administration, or related field.
  • 3+ years of experience as an HRBP, preferably in a call center environment.
  • Strong knowledge of HR practices and employment laws and grievance procedures.
  • Experience working with Unions is a plus.
  • Experience in working with +200 size operations teams.
• Skills and attitudes
  • Excellent interpersonal and communication skills.
  • Strong problem-solving and decision-making skills.
  • Ability to work effectively in a fast-paced, high-volume environment.
  • Demonstrated ability to establish and maintain effective relationships with internal and external stakeholders.
  • Positive attitude, strong work ethic, and a team player.

Required language: Spanish & Intermediate English