Guest Experience Venue Manager

hace 2 días

Monterrey NL, México On Location A tiempo completo

**PLEASE SUBMIT RESUME AND APPLICATION IN ENGLISH**

Role Summary

We are looking for a creative and highly organized Guest Experience Venue Manager to support and dual report to the Venue Manager and VP of Guest Experiences. As Guest Experience Manager, you will shape and deliver the end-to-end hospitality experience at one of the (16) host cities of the FIFA World Cup 26™.

Your scope will include oversight and management of such areas as hospitality gifting, guest experience staff and external vendor management, hospitality entertainment, omnichannel communication, content recommendations, service mapping, and post-tournament reporting. You will also oversee access control strategy, ensuring accurate guest tiering, zone control, and appropriate staff allocation across all hospitality areas. You will be managing third party suppliers and vendors ensuring high level service delivery as per assigned scope at the assigned venue. You will manage the cross-functional working groups to ensure seamless alignment and premium service delivery at every phase of the guest journey.

Key Responsibilities

Support On Location Venue Manager and VP Guest Experience with delivery of the overall Hospitality Program at the assigned venue

Manage selected Guest Experience vendors and all hired Guest Experience staff

Align guest experience and guest journey with FIFA brand standards and On Location’s hospitality tiers across global and local audiences

Oversee the execution of hospitality services at the assigned stadium, including indoor lounges and FIFA pavilion

Deliver access control system at assigned venue

Ensure all functions are synchronized around key journey milestones and guest experience standards

Ensure successful implementation of the gifting program

Support with delivery and distribution of the staff uniforms program

Ensure that all hospitality spaces are ready for match operations

Secure successful implementation of the entertainment program across the stadium

Develop post-match communication plans, feedback collection, and tactics to convert guests into repeat customers

Manage assigned Guest Experience stadium staff

Experience/Qualifications Needed

Minimum 5 years of experience in VIP hospitality across major sporting events

Proven project management skills

Proven ability to conceptualize and deliver large scale projects with multiple workstreams

Experience working in the cross functional environment

Experience working in multi-venue or international events

Strong collaboration and communication abilities

Fluent in English; Spanish and/or French are a strong asset

We’d Love If You Also Have These

Experience with major sporting or international cultural events

Background in VIP hospitality, production, or brand activations

Working Conditions

Fixed Term Position

Non regular working hours

Willingness to work on weekends and national holidays

*This role will be paid as a weekly rate of $38,000 MXP, based on 40 hours per week.*

  • Guest Experience Venue Manager

    hace 2 días

    Monterrey, N.L., México On Location A tiempo completo

    **PLEASE SUBMIT RESUME AND APPLICATION IN ENGLISH**Role Summary: We are looking for a creative and highly organized Guest Experience Venue Manager to support and dual report to the Venue Manager and VP of Guest Experiences. As Guest Experience Manager, you will shape and deliver the end-to-end hospitality experience at one of the (16) host cities of the FIFA...

  • Guest Experience Venue Manager

    hace 2 días

    monterrey, México On Location A tiempo completo

    **PLEASE SUBMIT RESUME AND APPLICATION IN ENGLISH** Role Summary: We are looking for a creative and highly organized Guest Experience Venue Manager to support and dual report to the Venue Manager and VP of Guest Experiences. As Guest Experience Manager, you will shape and deliver the end-to-end hospitality experience at one of the (16) host cities of the...

  • Guest Experience Venue Manager

    hace 2 días

    Monterrey, México On Location A tiempo completo

    **PLEASE SUBMIT RESUME AND APPLICATION IN ENGLISH**Role Summary:We are looking for a creative and highly organized Guest Experience Venue Manager to support and dual report to the Venue Manager and VP of Guest Experiences. As Guest Experience Manager, you will shape and deliver the end-to-end hospitality experience at one of the (16) host cities of the FIFA...

  • Guest Experience Venue Manager

    hace 2 días

    Monterrey, México On Location A tiempo completo

    **PLEASE SUBMIT RESUME AND APPLICATION IN ENGLISH**Role Summary:We are looking for a creative and highly organized Guest Experience Venue Manager to support and dual report to the Venue Manager and VP of Guest Experiences. As Guest Experience Manager, you will shape and deliver the end-to-end hospitality experience at one of the (16) host cities of the FIFA...

  • Guest Experience Venue Manager

    hace 2 días

    Monterrey, México On Location A tiempo completo

    Role SummaryPLEASE SUBMIT APPLICATION AND RESUME IN ENGLISH Role Summary : We are looking for a creative and highly organized Guest Experience Venue Manager to support and dual report to the Venue Manager and VP of Guest Experiences.As Guest Experience Manager, you will shape and deliver the end-to-end hospitality experience at one of the (16) host cities of...

  • Guest Experience Venue Manager

    hace 2 días

    Monterrey, México On Location A tiempo completo

    Role SummaryPLEASE SUBMIT APPLICATION AND RESUME IN ENGLISH Role Summary : We are looking for a creative and highly organized Guest Experience Venue Manager to support and dual report to the Venue Manager and VP of Guest Experiences.As Guest Experience Manager, you will shape and deliver the end-to-end hospitality experience at one of the (16) host cities of...

  • VIP Guest Experience Venue Lead

    hace 2 días

    Monterrey, México On Location A tiempo completo

    A leading event hospitality firm seeks a Guest Experience Venue Manager to oversee the hospitality experience at a FIFA World Cup venue. The ideal candidate will have a minimum of 5 years in VIP hospitality, excellent project management skills, and a proven ability to manage multiple vendors. Responsibilities include managing the guest experience staff and...

  • Inside Venue Operations Manager

    hace 2 días

    Monterrey, N.L., México On Location A tiempo completo

    **PLEASE NOTE: ALL RESUMES & APPLICATIONS MUST BE IN ENGLISH**Role Summary:On Location has been appointed as the Official Hospitality Provider of the FIFA World Cup 26TM. As the Inside Venue Ops Manager, you will play a vital role in supporting the delivery of On Location's hospitality program at your assigned stadium. Working closely with the Venue Manager...

  • Inside Venue Operations Manager

    hace 2 semanas

    Monterrey, México On Location A tiempo completo

    **PLEASE NOTE: ALL RESUMES & APPLICATIONS MUST BE IN ENGLISH** Role Summary: On Location has been appointed as the Official Hospitality Provider of the FIFA World Cup 26. As the Inside Venue Ops Manager, you will play a vital role in supporting the delivery of On Location's hospitality program at your assigned stadium. Working closely with the Venue Manager...

  • Logistics Venue Manager

    hace 2 días

    Monterrey, N.L., México On Location A tiempo completo

    PLEASE NOTE: ALL RESUMES & APPLICATIONS MUST BE IN ENGLISH** Role Summary: As a Logistics Venue Manager, you'll be at the heart of FIFA World Cup 26TM (FWC26) operations, ensuring that every delivery, movement, and setup runs seamlessly at your assigned match venue. From coordinating stock flow to overseeing essential On Location services, you'll make sure...