Tac Enginner

hace 2 días

Ciudad de México Hillstone Networks A tiempo completo

Title: TAC engineer Responsibilities: Responsible for the customer service experience with Hillstone. As 1st line TAC engineer, answer the hotlines and service requests from partners and customers. Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to ensure issue updates and resolution within SLAs. Share and document knowledge & best practices. Provide expert technical training to partners and distributors Following of RMA process to ensure on time delivery Experience Required: 2-3 years working experience in Networking/Security fields. Fluent oral and written English/Spanish skills(Portuguese will be a plus). Strong problem-solving skills, customer service oriented. Technical foundation in networking and security (CCNP level knowledge or equivalent knowledge). Working knowledge and experience in TCP/IP protocols and technologies such as TCP/UDP, IPSec, DHCP, DNS, NAT, IPv6, etc. Experience and knowledge in firewall technologies such as Policy, PBR, VPN, IPS, anti-virus, etc. Foundation of Linux command lines. Wireshark and other tools for TCP/IP packet capture analysis. About Us Founded in 2006 by NetScreen veterans, Hillstone Networks has been a leading innovator in the cybersecurity space. Recognized as a Visionary in Gartner's Magic Quadrant for Network Firewalls, Hillstone's innovative solutions have evolved to match the rapidly changing threat landscape, including the first AI-driven firewall in 2014, and extending these established capabilities into newer products such as the advanced NDR and XDR platforms. Our patented and innovative security architecture, including one of the first multicore firewall, as well as a fully distributed firewall architecture and twin-mode firewall for redundant data centers, have made Hillstone a trusted partner and industry leader. Trusted by over 28,000 customers across 60+ countries, including over 100 of the Fortune 500 customers, Hillstone Networks brings breadth and depth of defenses from edge to cloud, across any workload, protecting against multilayer and multistage cyberattacks. For more information, please visit

  • Tac Enginner

    hace 2 días

    Ciudad de México Hillstone Networks A tiempo completo

    Title: TAC engineer Responsible for the customer service experience with Hillstone. # As 1st line TAC engineer, answer the hotlines and service requests from partners and customers. # Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to ensure issue updates and resolution within SLAs. # Provide expert...

  • Tac Enginner

    hace 2 días

    Ciudad de México Hillstone Networks A tiempo completo

    Title: TAC engineer Responsibilities: Responsible for the customer service experience with Hillstone. As 1st line TAC engineer, answer the hotlines and service requests from partners and customers. Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to ensure issue updates and resolution within SLAs. Share and...

  • Tac Enginner

    hace 1 día

    Ciudad de México, Ciudad de México Hillstone Networks A tiempo completo

    Title: TAC engineerResponsibilities:Responsible for the customer service experience with Hillstone.As 1st line TAC engineer, answer the hotlines and service requests from partners and customers.Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to ensure issue updates and resolution within SLAs.Share and document...

  • Pre-sales/Tac Enginner

    hace 7 horas

    Ciudad de México Hillstone Networks A tiempo completo

    Title: TAC engineer We are looking for both Pre-sales Engineer and Tac Enginner Responsibilities: Responsible for the customer service experience with Hillstone. As 1st line TAC engineer, answer the hotlines and service requests from partners and customers. Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to...

  • Pre-sales/Tac Enginner

    hace 1 día

    Ciudad Juárez, México Hillstone Networks A tiempo completo

    Title: TAC engineerWe are looking for both Pre-sales Engineer and Tac EnginnerResponsibilities:Responsible for the customer service experience with Hillstone.As 1st line TAC engineer, answer the hotlines and service requests from partners and customers.Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to ensure...

  • Pre-sales/Tac Enginner

    hace 1 día

    Ciudad Juárez, México Hillstone Networks A tiempo completo

    Title: TAC engineerResponsible for the customer service experience with Hillstone.# As 1st line TAC engineer, answer the hotlines and service requests from partners and customers.# Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to ensure issue updates and resolution within SLAs.# Provide expert technical...