Client Development Manager
hace 3 semanas
Job Description
We are looking for a Client Development Manager to join our sales team in Mexico reporting directly to the Head of Expansion.
As a pivotal member of our team, you will play a crucial role in maintaining and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our Media, Advertising, and Data platforms.
Your efforts will be instrumental in ensuring the continued success and satisfaction of our valued clients.
Responsibilities :
- Cultivate and strengthen relationships with assigned accounts, promoting awareness of Epsilon's solutions and fostering long-term partnerships.
- Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs.
- Drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements.
- Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency.
- Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery.
- Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships.
- Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients.
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