LM185: Premier Customer Care Representative Senior

hace 2 semanas


Ciudad de México FedEx Group A tiempo completo

Customer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best Practices Implementation; Robust Solutions Offering for Complex and Critical Situations; EG/ER Business Reviews Preparation & Participation; Customer Education on FedEx Products; Services; Tools and Required Regulatory; Industry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.); Learning & Development Design and Delivery Support; Network Building Across Functions; Customer Issues Anticipation & Resolution

Involves online and telephone contact with external/internal customers within functional area and completing any related administration.

Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, Problem Solving Skills - High School diploma. Some college preferred. Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (600 points). Three (3) years related experience. Letter of Intention and Curriculum Vitae must be attached.// Interesados agregar CV, Carta de Intencion y Toeic Vigente

A FedEx é regularmente nomeada entre uma das marcas mais valiosas e admiradas do mundo. Alguns de nossos prêmios recentes incluem:

2020 Empresas Mais Admiradas do Mundo (14º);

2019 Melhores Lugares para Trabalhar da Fortune (15º);

2019 um dos “Melhores Empregadores para a Diversidade” da Forbes;

2020 FedEx LAC incluída na classificação das Melhores Empresas para Trabalhar na América Latina do GPTW (24º);

2021 FedEx México foi incluída no Ranking GPTW pelo 18º ano consecutivo;

2020 FedEx México recebeu a Certificação CEMEFI pelo 13º ano consecutivo, endossando a FedEx como uma empresa socialmente responsável;

2021 A FedEx Chile foi recertificada com Giro Limpio, selo da Agência de Energia Sustentável que visa melhorar a eficiência energética do setor de transporte terrestre, reduzindo o consumo de combustível e as emissões de gases de efeito estufa;

2019 FedEx Uruguai selecionada pelo GPTW entre as 5 melhores empresas para se trabalhar.


Veja as oportunidades de emprego atuais ou pesquise critérios específicos para encontrar empregos que correspondam aos seus interesses.

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