Customer Experience Representative/Operations Representative
hace 3 semanas
Company Background
Pool Day was born in the summer of 2023 with one clear mission: to empower pool and hot tub owners to take control of their own water care.
The existing options for pool and hot tub maintenance are overpriced, confusing, and time-consuming. Legacy chemical brands rely on outdated products and unclear instructions. Brick-and-mortar stores push in-person water testing and complicated multi-step routines. Pool service providers are often expensive and unreliable. The reality is simple — pool chemistry isn’t so complicated that customers can’t manage it themselves.
Pool Day is changing that. We are a direct-to-consumer eCommerce brand making pool and hot tub care intuitive, effective, and enjoyable. Our premium products are paired with best-in-class customer support and educational content designed to help customers succeed at scale.
We’re a startup disrupting a massive, long-overdue market. Over 15 million Americans own a pool or hot tub, spending billions annually on maintenance and routine care. As we grow, our focus is on scaling our most-loved products while delivering excellent customer experiences that drive retention and repeat purchases.
The Role We’re looking for a Customer Service Experience Representative to support Pool Day customers across phone and email channels. Maintain accurate records using call notes, tags, and internal tools to support efficient workflows.
Meet daily performance expectations for response time, resolution rate, and customer satisfaction (CSAT) .
1+ year of experience in customer service, eCommerce, DTC, or call center support.
~ Excellent spoken and written English communication skills .
~ Experience supporting U.Familiarity with Slack and Notion .
Previous experience working with Shopify-based DTC brands .
Understanding of the post-purchase customer lifecycle (tracking → delivery → retention).
Hands-on experience with customer support and fulfillment tools , including:
Gorgias or similar platforms (Zendesk, Help Scout)
Shopify (refunds, returns, order edits, internal notes)
ShipHero (fulfillment tracking, warehouse status, shipping updates)
Be part of a collaborative, supportive team that values great customer experiences.
Help shape how customers interact with a growing DTC brand.
Opportunity to grow with the company as we scale.
-
Customer Service Representative
hace 1 hora
Ciudad de México reesmarx A tiempo completoCustomer Service Representative – Logistics Location: On-site 5 days a week, San Pedro Garza Garcia (Monterrey) Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking a Customer Service Representative – Logistics to support international operations and deliver an exceptional customer...
-
Customer Service Representative
hace 59 minutos
Azcapotzalco, Ciudad de México Epsilon Solutions Ltd. A tiempo completoRole: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer...
-
Customer Service Representative
hace 2 semanas
Ciudad de México Latino Legends A tiempo completoCustomer Service Representative (Remote - LATAM) Reports to: Customer Service Manager Job Type: Full-Time Salary: $1,500 – $1,700 USD/month About the Role: Latino Legends is proud to partner with a fast-growing company in the fitness and wellness industry in its search for a Customer Service Representative based in Latin America. This fully remote role is...
-
Customer Service Representative
hace 4 días
Ciudad de México ESOL A tiempo completo**Job Summary**: Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer satisfaction on a day-today basis. **Qualifications**: - High School diploma completed. Advanced English level (B2+ and above). 1+ years of Customer Service, Tech Support or...
-
Customer Service Representative – Logistics
hace 1 semana
Ciudad Sabinas Hidalgo, México reesmarx A tiempo completoCustomer Service Representative – Logistics Location: On-site 5 days a week, San Pedro Garza Garcia (Monterrey) Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking a Customer Service Representative – Logistics to support international operations and deliver an exceptional customer...
-
Customer Service Representative
hace 3 semanas
México Avery Dennison A tiempo completoCompany Description**Job Description**:For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team as **Customer Service Representative****What we can offer you! Your Role**:As Customer Service Representative you will further develop current and future...
-
Customer Service Representative
hace 6 días
México Avery Dennison A tiempo completoCompany Description **Job Description**: For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team as **Customer Service Representative** **What we can offer you! Your Role**: As Customer Service Representative you will further develop current and...
-
Customer Service Representative
hace 6 días
México Avery Dennison A tiempo completoCompany Description**Job Description**:For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team as **Customer Service Representative****What we can offer you! Your Role**:As Customer Service Representative you will further develop current and future...
-
Customer Service Representative
hace 2 semanas
Ciudad Juárez, México Epsilon Solutions Ltd. A tiempo completoRole: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer...
-
Operations Representative
hace 2 semanas
Ciudad de México C.H. Robinson A tiempo completo**POSITION** SUMMARY** The Operations Representative performs operational work which will includes one or more of the following: order creation, shipment activation, load building, appointment scheduling, track and trace, and routine event management, with a sharp focus on data integrity, quality, and efficiency. The Operations Representative may work as...
