Lead application management

hace 1 día


Tenochtitlán municipio, México LTIMindtree A tiempo completo

Role Summary:Lead application management for business-critical systems, ensuring stability, performance, and compliance. Oversee incident, change, and release management while driving process improvements and collaborating with cross-functional teams.Primary Skills: Business Analysis or Product management skill with SQL, JIRA, ServiceNow, GitHub, Data Analysis, Product Management, Solution Engineering, Code ReviewSecondary Skill: PythonKey Responsibilities:- Provide L2/L3 support for enterprise applications; resolve incidents, requests, and enhancements. - Manage ServiceNow/JIRA tickets, troubleshooting, and escalation. - Coordinate releases, migrations, and environment maintenance from development to production. - Implement risk mitigation, disaster recovery, and performance tuning strategies. - Support testing, requirement analysis, and documentation. - Collaborate with stakeholders for billing, reporting, and compliance.Preferred:Experience with packaged and custom applications (.NET, WideOrbit, BTS), SQL/Oracle environments, and release management.Location> Mexico City Av. Paseo de la Reforma #250, Torre "A", Piso 8, Colonia Juárez, Alcaldía Cuauhtémoc, C.P. 06600, CDMX, México



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